Team Lead, Autonomy Tech Support — Robotics Ops

Doordashmexico; Ciudad de México; Presencial; MXN 1.032.000 - 1.547.000; Jornada completa

Descripción de la vacante

DoorDash Mexico City is seeking a Team Lead, Autonomy Tech Support to guide the CDMX ATS team in day-to-day operations, set priorities, and escalate high‑impact fleet issues. You will coach Specialists, ensure rigorous troubleshooting, and drive documentation and operational readiness as the autonomous fleet scales.

This 100% in‑office role in Coyoacán requires leadership, strong software/hardware problem solving, and collaboration with Engineering, Remote Assistance, and Service Operations.

Formación

• Experience leading technical or robotics teams in fast-paced environments.
• Strong troubleshooting skills for software and hardware issues.
• Fluent in English and Spanish; able to collaborate with US-based teams.

Responsabilidades

• Lead day-to-day execution of CDMX ATS team, coverage, priorities, and fleet issues.
• Coach ATS Specialists with feedback and hands-on support.
• Maintain high standards for troubleshooting, escalation, and documentation.
• Be the first leadership escalation point for complex issues.

Conocimientos

Leadership

Technical troubleshooting

Bilingual

Herramientas

Linux command line

GitHub

Jira

Descripción del empleo

DoorDash Mexico City is seeking a Team Lead, Autonomy Tech Support to guide the CDMX ATS team in day-to-day operations, set priorities, and escalate high‑impact fleet issues. You will coach Specialists, ensure rigorous troubleshooting, and drive documentation and operational readiness as the autonomous fleet scales.

This 100% in‑office role in Coyoacán requires leadership, strong software/hardware problem solving, and collaboration with Engineering, Remote Assistance, and Service Operations.