Tax Resolution Customer Advocate (On-Site)

The Call Gurus; Región Centro; Híbrido; MXN 152.000 - 182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary

Hiring bonus

Weekends off

Social security

INFONAVIT

FONACOT

Holiday bonus

Vacation days

Food vouchers

Savings fund

Descripción de la vacante

The Call Gurus in Mexico is seeking a customer service advocate to assist U.S. citizens with tax resolution. You will answer calls, explain our program, and guide customers through the process with empathy and clear communication.

This is an on-site, full-time position near Zapopan Centro, with a Monday–Friday shift from 7am to 8pm. Join a role that emphasizes rapport-building as you help clients manage IRS obligations, penalties, and compliance issues while benefiting from a structured work

Formación

• Empathy and excellent communication skills.
• Ability to work on-site near Zapopan Centro.

Responsabilidades

• Handle incoming calls and explain how the program works.
• Use empathy and strong communication to build rapport with customers.
• Work on-site near Zapopan Centro; Monday–Friday, 7am–8pm.

Conocimientos

Empathy

Communication

Rapport building

Descripción del empleo

The Call Gurus in Mexico is seeking a customer service advocate to assist U.S. citizens with tax resolution. You will answer calls, explain our program, and guide customers through the process with empathy and clear communication.

This is an on-site, full-time position near Zapopan Centro, with a Monday–Friday shift from 7am to 8pm. Join a role that emphasizes rapport-building as you help clients manage IRS obligations, penalties, and compliance issues while benefiting from a structured work