Customer Service || On site GDL

The Call Gurus; Región Centro; Híbrido; MXN 152.000 - 182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary

Hiring bonus

Weekends off

Social security

INFONAVIT

FONACOT

Holiday bonus

Vacation days

Food vouchers

Savings fund

Descripción de la vacante

The Call Gurus in Mexico is seeking a customer service advocate to assist U.S. citizens with tax resolution. You will answer calls, explain our program, and guide customers through the process with empathy and clear communication.

This is an on-site, full-time position near Zapopan Centro, with a Monday–Friday shift from 7am to 8pm. Join a role that emphasizes rapport-building as you help clients manage IRS obligations, penalties, and compliance issues while benefiting from a structured work

Formación

• Empathy and excellent communication skills.
• Ability to work on-site near Zapopan Centro.

Responsabilidades

• Handle incoming calls and explain how the program works.
• Use empathy and strong communication to build rapport with customers.
• Work on-site near Zapopan Centro; Monday–Friday, 7am–8pm.

Conocimientos

Empathy

Communication

Rapport building

Descripción del empleo

CUSTOMER SERVICE FOR TAX RESOLUTION

Assist U.S. citizens in resolving tax issues and managingtheir IRS obligations.

A tax relief advocate agent acts as an intermediary between taxpayers and tax authorities to resolve tax debt,penalties, or compliance issues.

POSITION OVERVIEW

You will receive incoming calls, and you will help our customers understand how our program works and answer any question they have. Empathy, great communication skills and building rapport are your best assets! Keep in mind that this position is to work on-site (Near Zapopan Centro) and it's a full-time shift. Monday to Friday, between 7 am and 8 pm.

WHAT DO YOU GET

• Base salary of $15,000 MXN net monthly
• Hiring bonus of $8,000 MXN paid in 4 installments.
• Weekends Off
• Social security
• INFONAVIT
• FONACOT
• 15 days of holiday bonus
• 12 days of paid vacations
• 25% of vacation gratification
• $800 MXN food vouchers monthly (after 6 months)
• $1,000 MXN savings fund monthly (after 6 months)