Tax Resolution Customer Advocate - On-Site, Full-Time

THE CALL GURUS; Región Centro; Presencial; MXN 152.000 - 182.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hiring bonus

Weekends off

Social security

INFONAVIT

FONACOT

Holiday bonus (15 days)

Paid vacations (12 days)

Vacation gratification 25%

Food vouchers 800 MXN

Savings fund 1000 MXN

Descripción de la vacante

THE CALL GURUS is seeking a customer service advocate to assist U.S. citizens with tax resolution and IRS obligations. You will receive calls, explain the program, and build rapport with clients to resolve issues.

The role requires empathy, clear communication, and on-site presence near Zapopan Centro, with a full-time shift. Benefits include a net monthly salary, hiring bonus, weekends off, social security, INFONAVIT, FONACOT, and various leave and voucher programs.

Formación

• Experience in customer service or call-center roles.
• Excellent verbal communication and active listening.

Responsabilidades

• Receive incoming calls and explain how the program works.
• Answer questions and resolve basic concerns with empathy.
• Coordinate with customers to ensure smooth tax resolution process.
• On-site work schedule: Monday to Friday, 7:00–20:00 near Zapopan Centro.

Conocimientos

Empathy

Strong communication

Customer service

Descripción del empleo

THE CALL GURUS is seeking a customer service advocate to assist U.S. citizens with tax resolution and IRS obligations. You will receive calls, explain the program, and build rapport with clients to resolve issues.

The role requires empathy, clear communication, and on-site presence near Zapopan Centro, with a full-time shift. Benefits include a net monthly salary, hiring bonus, weekends off, social security, INFONAVIT, FONACOT, and various leave and voucher programs.