Systems Reliability Engineer I, BCOM Ops

Levi Strauss & Co.; Ciudad de México; Hybrid; MXN 360,000 - 600,000; Full time

Job summary

Levi Strauss & Co. in Mexico City is seeking an Engineer I in Systems Reliability Engineering to provide hands-on production support for the BCOM platform.

You will triage incidents, perform root-cause analyses, and coordinate with SAP, AEM, and middleware teams to keep services stable. You will document runbooks, monitor health metrics, and participate in continual improvement initiatives, with a focus on reliability for revenue-facing commerce systems.

Qualifications

• 3+ years of experience in IT production support, application operations, or e-commerce platform support.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Experience supporting B2B or B2C commerce platforms, order management systems, checkout processes, or integration middleware technologies.
• Working knowledge of SAP, Adobe Experience Manager (AEM), middleware integration patterns, observability tools, and enterprise support practices.
• Strong understanding of ITSM processes, incident, problem, and change management, with the ability to communicate technical issues clearly and escalate appropriately.

Responsibilities

• Provide end-to-end production support for BCOM applications, including incident triage, root cause analysis, and issue resolution to maintain service stability.
• Perform incident response and contribute to post-incident reviews for critical BCOM issues while coordinating with SAP and middleware teams.
• Create and maintain support documentation, operating procedures, runbooks, and knowledge resources that support consistent service delivery.
• Monitor platform health, queues, batch processes, and alerts to proactively identify, communicate, and escalate emerging issues.
• Partner with SAP, AEM, middleware, and e-commerce product teams on releases, recurring issue resolution, automation opportunities, and continuous improvement initiatives.

Skills

IT production support

Application operations

E-commerce platform support

SAP

AEM

Middleware

Observability tools

Incident management

Problem management

ITSM processes

Education

Bachelor's in Computer Science or related field

Tools

Adobe Experience Manager (AEM)

Job description

Levi Strauss & Co. in Mexico City is seeking an Engineer I in Systems Reliability Engineering to provide hands-on production support for the BCOM platform.

You will triage incidents, perform root-cause analyses, and coordinate with SAP, AEM, and middleware teams to keep services stable. You will document runbooks, monitor health metrics, and participate in continual improvement initiatives, with a focus on reliability for revenue-facing commerce systems.