Regional SRE Manager, Systems Reliability & AI-Driven Ops

Levi Strauss & Co.; México; Hybride; MXN 1 800 000 - 3 200 000; Plein temps

Résumé du poste

Levi Strauss & Co. in Mexico City is seeking a Manager, Systems Reliability Engineering to lead the LATAM Product Creation and Master Data operations team.

You will own regional delivery for PLM, MDM, and related integrations, and work with global teams to improve reliability and data integrity. You will hire, coach and develop staff, manage capacity and incidents, coordinate with the India manager, and drive automation and Agentic AI adoption while ensuring blameless post-incident reviews and

Qualifications

• 7+ years of experience in IT production support or SRE with people-management.
• Bachelor’s degree in CS/Engineering/IS or related field.
• Experience supporting PLM, MDM, enterprise data, integration platforms.
• Strong understanding of APIs, middleware, queues, batch processing, data controls and cross-region operations.
• Experience with ITSM, incident, problem and change management; leading automation and Agentic AI adoption.

Responsabilités

• Lead and develop an engineering team through hiring, onboarding, goal setting, performance reviews, career development, and succession planning.
• Own regional service delivery, support coverage, capacity and workload planning; coordinate handovers and escalation.
• Manage service-level objectives, queue aging, data-flow health and operational risks; prioritize improvements using business impact, reliability measures and recurring incident trends.
• Lead major incident coordination, stakeholder communications, problem management and corrective actions; govern release readiness, change approvals and recovery planning.
• Establish consistent ways of working through clear ownership, documented runbooks, knowledge transfer, evidence-based handovers and blameless post-incident reviews.
• Lead adoption of approved Agentic AI for triage, investigation, knowledge capture and operational workflows; define human approval boundaries, data protection, auditability and measurable outcomes.

Connaissances

People management

SRE / IT production support

APIs & middleware

Incident management

Automation

Formation

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field

Outils

PLM systems

MDM platforms

Infor Nexus

APIs

Description du poste

Levi Strauss & Co. in Mexico City is seeking a Manager, Systems Reliability Engineering to lead the LATAM Product Creation and Master Data operations team.

You will own regional delivery for PLM, MDM, and related integrations, and work with global teams to improve reliability and data integrity. You will hire, coach and develop staff, manage capacity and incidents, coordinate with the India manager, and drive automation and Agentic AI adoption while ensuring blameless post-incident reviews and