Systems Programmer II

FIS; Ciudad de México; Presencial; MXN 300.000 - 600.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un profesional de TI con experiencia en monitoreo de redes y soporte de sistemas. En este rol, tendrás la oportunidad de administrar sistemas de monitoreo, colaborar con equipos de soporte y liderar proyectos asignados. La posición ofrece un ambiente dinámico donde podrás aplicar tus conocimientos en conceptos de redes y ITSM, mientras participas en la formación de otros miembros del equipo. Si te apasiona la tecnología y deseas contribuir a un entorno de trabajo colaborativo, esta es la oportunidad perfecta para ti.

Formación

• Experiencia en soporte de sistemas de monitoreo y conceptos de redes.
• Conocimiento sólido de soluciones de monitoreo para redes y aplicaciones.

Responsabilidades

• Realizar soporte administrativo para sistemas de monitoreo de red.
• Colaborar con equipos de soporte para resolver problemas de aplicaciones.
• Crear documentación técnica de soluciones.

Conocimientos

Conceptos de redes

Conocimientos de monitoreo

Soporte de sistemas de monitoreo

Conocimientos de ITSM

Tendencias de tecnologías

Herramientas

Service Now

Descripción del empleo

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Responsibilities:

• Perform administration support for the various network monitoring systems and our automated services, to remediate issues within the applications/services;
• Partner with support teams to ensure the proper monitoring of systems;
• Perform vendor engagement activities to work in collaboration with vendor support to resolve application issues;
• Lead in assigned projects and work efforts;
• Own the ticket flow administration activities for assigning team resources to new ticket requests and to stay on top of the status of ticket work to prevent past due tickets;
• Assist the team with opening and moving changes through the approval process;
• Perform vulnerability remediations;
• Create technical documentation of solutions;
• Maintain Service Now Dashboards for ticket status reviews;
• Manage and maintain OS level patching schedules;
• Prepare applications and systems for OS level patching and perform the application and system functionality validations after patches have been applied;
• Train team members, NOC resources, support team members and engineers on monitoring solutions and services.

What you will need:

• Networking concepts and monitoring knowledge;
• Experience supporting monitoring systems;
• Strong knowledge of monitoring solutions for network, compute, and application monitoring;
• Broad knowledge of networking and computing technologies and platforms;
• Solid grasp of ITSM concepts, framework, and information technology operations;
• Broad knowledge of new technologies and industry trends.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

Information Technology

Industries:

IT Services and IT Consulting