Systems Programmer II

FIS; Ciudad de México; On-site; MXN 300,000 - 600,000; Full time

Job summary

Una empresa innovadora busca un profesional de TI con experiencia en monitoreo de redes y soporte de sistemas. En este rol, tendrás la oportunidad de administrar sistemas de monitoreo, colaborar con equipos de soporte y liderar proyectos asignados. La posición ofrece un ambiente dinámico donde podrás aplicar tus conocimientos en conceptos de redes y ITSM, mientras participas en la formación de otros miembros del equipo. Si te apasiona la tecnología y deseas contribuir a un entorno de trabajo colaborativo, esta es la oportunidad perfecta para ti.

Qualifications

• Experiencia en soporte de sistemas de monitoreo y conceptos de redes.
• Conocimiento sólido de soluciones de monitoreo para redes y aplicaciones.

Responsibilities

• Realizar soporte administrativo para sistemas de monitoreo de red.
• Colaborar con equipos de soporte para resolver problemas de aplicaciones.
• Crear documentación técnica de soluciones.

Skills

Conceptos de redes

Conocimientos de monitoreo

Soporte de sistemas de monitoreo

Conocimientos de ITSM

Tendencias de tecnologías

Tools

Service Now

Job description

Be among the first 25 applicants.

Get AI-powered advice on this job and more exclusive features.

Responsibilities:

• Perform administration support for the various network monitoring systems and our automated services, to remediate issues within the applications/services;
• Partner with support teams to ensure the proper monitoring of systems;
• Perform vendor engagement activities to work in collaboration with vendor support to resolve application issues;
• Lead in assigned projects and work efforts;
• Own the ticket flow administration activities for assigning team resources to new ticket requests and to stay on top of the status of ticket work to prevent past due tickets;
• Assist the team with opening and moving changes through the approval process;
• Perform vulnerability remediations;
• Create technical documentation of solutions;
• Maintain Service Now Dashboards for ticket status reviews;
• Manage and maintain OS level patching schedules;
• Prepare applications and systems for OS level patching and perform the application and system functionality validations after patches have been applied;
• Train team members, NOC resources, support team members and engineers on monitoring solutions and services.

What you will need:

• Networking concepts and monitoring knowledge;
• Experience supporting monitoring systems;
• Strong knowledge of monitoring solutions for network, compute, and application monitoring;
• Broad knowledge of networking and computing technologies and platforms;
• Solid grasp of ITSM concepts, framework, and information technology operations;
• Broad knowledge of new technologies and industry trends.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

Information Technology

Industries:

IT Services and IT Consulting