L1 / L1.5 Command Center Network Engineer

Tata Consultancy Services; Monterrey; Presencial; MXN 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Descripción de la vacante

Tata Consultancy Services in Monterrey is seeking a Level 1/1.5 Command Center Network Engineer to monitor enterprise network infrastructure, troubleshoot issues, and coordinate with senior teams to ensure reliable services in a 24x7 environment.

The role involves monitoring tools, incident management via ITSM platforms, basic health checks, and collaboration with vendors. 3–5 years in network operations and a CCNA are preferred, with ITIL knowledge considered a plus.

Formación

• 3–5 years in Network Operations, NOC or IT support.
• Bachelor's degree or Diploma in IT, Computer Science, or related field.
• CCNA certification preferred.
• ITIL Foundation certification is a plus.

Responsabilidades

• Monitor network infrastructure and performance.
• Troubleshoot Level 1 issues (LAN/WAN, VPNs, routers, switches, firewall alerts).
• Log and manage incidents in ITSM systems (ServiceNow or Remedy).
• Conduct basic health checks (CPU, memory, interfaces).
• Escalate to L1.5/L2 per SLA.
• Coordinate with vendors and ISPs for network issues.
• Maintain incident records and shift handovers.
• Follow incident, change and problem management processes.
• Support 24x7 operations via rotational shifts.

Conocimientos

TCP/IP & OSI basics

Cisco/Juniper basics

Firewall concepts

ITSM/ticketing

Troubleshooting & analysis

Communication & teamwork

Educación

Bachelor's degree in IT/Computer Science

CCNA certification

ITIL Foundation (preferred)

Herramientas

SolarWinds

Zabbix

Nagios

ServiceNow/Remedy ITSM

Descripción del empleo

L1 / L1.5 Command Center Network Engineer

Join our Network Operations team and play a critical role in ensuring the availability and performance of enterprise network infrastructure. As an L1/L1.5 Command Center Engineer, you will monitor network environments, troubleshoot connectivity issues, manage incidents, and collaborate with senior support teams to deliver reliable network services in a 24x7 operational environment.

Key Responsibilities

• Monitor network infrastructure using tools such as SolarWinds, Zabbix, or Nagios.
• Troubleshoot and resolve Level 1 network issues involving LAN/WAN, VPNs, routers, switches, and firewall alerts.
• Log, track, and manage incidents through ITSM platforms such as ServiceNow or Remedy.
• Perform basic network health checks, including CPU, memory, and interface monitoring.
• Escalate incidents to L1.5/L2 teams according to established SLAs.
• Coordinate with vendors and ISPs for network-related issues when required.
• Maintain accurate documentation, incident records, and shift handovers.
• Follow incident, change, and problem management processes.
• Support 24x7 operations through rotational shifts.

Required Skills

• Understanding of TCP/IP, OSI Model, LAN/WAN, DNS, and DHCP.
• Basic knowledge of Cisco or Juniper networking devices.
• Familiarity with firewall concepts and network monitoring tools.
• Experience working with ITSM/ticketing platforms.
• Strong troubleshooting and analytical skills.
• Good communication and teamwork abilities.

Experience & Qualifications

• 3-5 years of experience in Network Operations, NOC, or IT Support environments.
• Bachelor's degree or Diploma in IT, Computer Science, or a related field.
• CCNA certification (preferred).
• ITIL Foundation certification is a plus.

What We're Looking For

• A proactive problem solver with a passion for network operations.
• Strong attention to detail and adherence to operational procedures.
• Flexibility to work in a fast-paced, shift-based support environment.

Other Considerations

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others.