Network Operations Engineer

Talent Solutions ManpowerGroup; Ciudad de México; Presencial; MXN 500.000 - 800.000; Jornada completa

Descripción de la vacante

Talent Solutions ManpowerGroup seeks a seasoned IT operations leader to oversee network and infrastructure operations in a global enterprise environment.

You will guide incident, change, and problem management, drive ServiceNow ITSM practices, and develop teams across locations while delivering reliable, secure connectivity and performance.

Formación

• 8 years of experience in network operations, infrastructure operations, network engineering support, IT service operations, or equivalent enterprise technology roles.
• 3 years of people leadership, team lead, shift lead, operations manager, or equivalent supervisory experience preferred.
• Bachelor’s degree in Information Technology, Network Engineering, Computer Science, Business Technology, or a related field preferred; equivalent hands-on experience may be considered.
• Strong understanding of enterprise LAN, WAN, wireless, SD-WAN, firewalls, VPN, DNS, DHCP, cloud connectivity, internet services, monitoring, and network security fundamentals.
• Demonstrated experience managing incident, request, change, and problem management processes in an enterprise IT environment.
• Strong working knowledge of ServiceNow or similar ITSM platforms, including operational reporting, ticket hygiene, assignment groups, SLAs/OLAs, knowledge, CMDB, and change/problem records.
• Experience coordinating major incidents, executive or leadership updates, post-incident reviews, corrective actions, and recurring issue remediation.
• Experience managing operational workstreams within infrastructure projects, including task tracking, dependency management, risk/issue escalation, and project status reporting.
• Experience with network monitoring, observability, AIOps, event correlation, dashboards, alert tuning, and operational analytics preferred.
• Experience with automation or scripting concepts preferred, such as Python, PowerShell, Ansible, APIs, workflow automation, or infrastructure-as-code concepts.
• ITIL Foundation, CCNA, CCNP, Aruba, Fortinet, SD-WAN, cloud networking, project management, agile, or automation-related certifications preferred.
• Proven ability to lead, coach, motivate, and develop technical team members across different experience levels and locations.
• Strong operational judgment with the ability to prioritize competing incidents, requests, projects, escalations, and business needs.
• Excellent written and verbal communication skills, including the ability to communicate technical issues, operational status, risks, and business impact clearly to leadership.
• Strong stakeholder management skills with the ability to partner effectively with engineering teams, security teams, vendors, field teams, regional IT, and business partners.
• Data-driven mindset with the ability to use metrics, trends, dashboards, and ticket analysis to drive accountability and continuous improvement.
• Ability to build structure, standardize processes, improve documentation, and create operating rhythms for a newly insourced global operations team.
• Calm and organized under pressure, with the ability to lead teams through high-priority incidents and ambiguous situations.
• Strong sense of ownership, accountability, service reliability, operational excellence, and continuous improvement.

Conocimientos

Network operations

Infrastructure operations

Team leadership

Incident management

ServiceNow ITSM

Operational reporting

Change and problem management

Automation/scripting

Educación

Bachelor's degree in IT or related field

Herramientas

ServiceNow

Descripción del empleo

• 8 years of experience in network operations, infrastructure operations, network engineering support, IT service operations, or equivalent enterprise technology roles.
• 3 years of people leadership, team lead, shift lead, operations manager, or equivalent supervisory experience preferred.
• Bachelor’s degree in Information Technology, Network Engineering, Computer Science, Business Technology, or a related field preferred; equivalent hands-on experience may be considered.
• Strong understanding of enterprise LAN, WAN, wireless, SD-WAN, firewalls, VPN, DNS, DHCP, cloud connectivity, internet services, monitoring, and network security fundamentals.
• Demonstrated experience managing incident, request, change, and problem management processes in an enterprise IT environment.
• Strong working knowledge of ServiceNow or similar ITSM platforms, including operational reporting, ticket hygiene, assignment groups, SLAs/OLAs, knowledge, CMDB, and change/problem records.
• Experience coordinating major incidents, executive or leadership updates, post-incident reviews, corrective actions, and recurring issue remediation.
• Experience managing operational workstreams within infrastructure projects, including task tracking, dependency management, risk/issue escalation, and project status reporting.
• Experience with network monitoring, observability, AIOps, event correlation, dashboards, alert tuning, and operational analytics preferred.
• Experience with automation or scripting concepts preferred, such as Python, PowerShell, Ansible, APIs, workflow automation, or infrastructure-as-code concepts.
• ITIL Foundation, CCNA, CCNP, Aruba, Fortinet, SD-WAN, cloud networking, project management, agile, or automation-related certifications preferred.
• Proven ability to lead, coach, motivate, and develop technical team members across different experience levels and locations.
• Strong operational judgment with the ability to prioritize competing incidents, requests, projects, escalations, and business needs.
• Excellent written and verbal communication skills, including the ability to communicate technical issues, operational status, risks, and business impact clearly to leadership.
• Strong stakeholder management skills with the ability to partner effectively with engineering teams, security teams, vendors, field teams, regional IT, and business partners.
• Data-driven mindset with the ability to use metrics, trends, dashboards, and ticket analysis to drive accountability and continuous improvement.
• Ability to build structure, standardize processes, improve documentation, and create operating rhythms for a newly insourced global operations team.
• Calm and organized under pressure, with the ability to lead teams through high-priority incidents and ambiguous situations.
• Strong sense of ownership, accountability, service reliability, operational excellence, and continuous improvement.