Application support

Sequoia Connect LLC; Ciudad de México; A distancia; MXN 446.000 - 781.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Descripción de la vacante

Sequoia Connect LLC is seeking an Application Support Specialist to join our remote-enabled team. You will provide L2/L3 support for enterprise applications, monitor production streams, troubleshoot issues, and apply code fixes and patches to resolve escalated incidents.

You will coordinate with Business and IT partners on upgrades, deployments, and NT Certification activities, ensure alignment with IT processes, and maintain system availability.

Formación

• Proven experience providing L2/L3 application and production support in an enterprise environment.
• Strong ability to troubleshoot, analyze, and resolve complex production issues and workflow job failures.
• Experience investigating code bases to apply temporary or permanent code fixes and patches.
• Experience managing software upgrades, NT Certification, packaging, and deployments.
• Excellent stakeholder management skills to develop and maintain professional relationships with IT and Business teams.
• High-Performance Mindset with resilience, emotional intelligence, and agile delivery.
• Technologist DNA with understanding of engineering principles beyond coding.

Responsabilidades

• Provide L2/L3 support, monitor production streams, and ensure maximum system availability.
• Troubleshoot, review, analyze, and resolve production issues, including job failures.
• Apply code fixes and patches to resolve escalated incidents.
• Coordinate software version upgrades for NT Certification, Packaging and Deployment.
• Collaborate with Business partners to analyze and resolve queries effectively.
• Ensure compliance with controlled IT processes and security requirements.

Conocimientos

L2/L3 Support

Troubleshooting

Code Fixes

Software Upgrades

Stakeholder Mgmt

Agile Delivery

Engineering Mindset

Herramientas

ITSM Tools

Enterprise Monitoring

Cloud Native

Descripción del empleo

Description

At Sequoia Connect, we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution. By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.

We are currently partnering with a rapidly growing, automation-led powerhouse that serves 31 Fortune 500 companies across the financial, healthcare, and manufacturing sectors. With a global workforce of over 32,000 employees and a presence in 28 countries, our client is a titan of digital transformation. Their "Automate Everything, Cloudify Everything" strategy ensures you will be working at the absolute forefront of AI-driven automation and cloud solutions.

This is your chance to thrive in a "Customer Success, First and Always" environment that prizes continuous learning and radical ownership. You will collaborate within an international network of expertise across 39 delivery centers worldwide, gaining exposure to complex engineering challenges that redefine industrial standards. If you are a driven professional looking for a dynamic, forward-thinking workplace where your growth is the priority, this is where you belong.

We are currently searching for a Application Support Specialist:

The Challenge (Responsibilities)

• Provide L2/L3 support, monitor production streams, and ensure maximum system availability.
• Provide expert knowledge on all workflow designs for supported enterprise applications.
• Troubleshoot, review, analyze, and resolve production issues, including job failures.
• Apply code fixes and software patches on an as-needed basis to resolve escalated incidents.
• Bring onboard new software versions and upgrades for NT Certification, Packaging, and Deployment.
• Work directly with Business partners to analyze and resolve their queries effectively.
• Ensure compliance with all controlled processes according to strict business and IT requirements.
• Monitor and attend to all system alerts, escalating critical production issues to relevant teams and management.

Your Profile (Requirements)

• Proven experience providing L2/L3 application and production support in an enterprise environment.
• Strong ability to troubleshoot, analyze, and resolve complex production issues and workflow job failures.
• Experience investigating code bases to apply temporary or permanent code fixes and patches.
• Experience managing software upgrades, NT Certification, packaging, and deployments.
• Excellent stakeholder management skills to develop and maintain professional relationships with both IT and Business teams.
• High-Performance Mindset: Resilience, emotional intelligence, and a focus on agile delivery.
• Technologist DNA: A deep understanding of the difference between "coding" and "engineering."

Desired

• Familiarity with ITSM frameworks and enterprise monitoring tools.
• Familiarity with cloud-native foundations or AI coding assistants.

Languages

• Advanced Oral English: For seamless collaboration with global teams.
• Advanced Spanish.

Special Notes

• None specified.

Work Arrangement

We value flexibility to support your lifestyle. This position is available as:

• Remote

Requirements

Provide L2/L3 Support, Monitor production streams. Troubleshoot production issues including job failures. Apply code fixes/patches. Bring onboard new software version for NT Certification, Packaging and Deployment. Work with Business partners to analyze and resolve queries.