Computer Operations Specialist

sensata; Aguascalientes; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Sensata is seeking a Computer Operations Specialist to support day‑to‑day enterprise technology services, resolve user issues quickly, maintain system reliability, and assist with technology deployments. The role balances production support with incoming requests, prioritizing work to minimize business disruption.

Strong communication, problem solving, and bilingual English/Spanish are required. A university degree or equivalent experience is required.

Formación

• Bachelor's degree or equivalent work experience.
• Fluent in English and Spanish.
• Strong communication and customer orientation.
• Ability to plan, prioritize and manage time.
• Teamwork and collaboration skills.

Responsabilidades

• Assist with routine tasks per detailed instructions.
• Coordinate on-site desktop support for PC hardware/software needs.
• Develop and communicate technical standards and ensure compliance.
• Document testing and validation procedures.
• Perform post-implementation support and root-cause analysis.
• Collaborate with vendors to troubleshoot solutions.
• Identify new desktop support solutions aligned with business objectives.
• Train fellow desktop administrators.

Conocimientos

Communication

Time management

Teamwork

Problem solving

Educación

Bachelor's degree

Herramientas

Linux Desktop

PC Hardware

AV equipment

Descripción del empleo

The Computer Operations Specialist supports the day-to-day operation of enterprise technology services by providing timely resolution of user issues, maintaining system reliability, and supporting technology deployments. This role effectively balances production support requirements with incoming user requests, prioritizing work to minimize business disruption and maintain service levels. Through technical expertise, attention to detail, and a commitment to customer satisfaction, the Computer Operations Specialist delivers dependable IT support and contributes to a positive end-user experience.

General Responsibilities

• Assists with routine tasks, that are commonly associated with operating a computer in accordance with detailed instructions
• Coordinates on-site desktop support to business with PC Hardware/software needs
• Assists, develops and communicates technical, systems and application standards and ensures compliance with existing standards
• Participates the maintenance of systems through completing documentation for testing and validation
• Performs post-implementation support, identifying root cause with strategic solutions to problems
• Works with vendors to analyze and troubleshoot solutions
• Help identify new solutions and services for the desktop support team that align with business objectives
• Participate in the training of fellow desktop administrators in organizational processes

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
• Customer Orientation - Ability to meet customers' expectations by identifying and anticipating customers' needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
• Teamwork - Ability to work with others and work synergistically with fellow team-members
• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
• Resilience - Ability to work under pressure and prioritize

Additional Responsibilities :

• Basic understanding of network equipment
• AV equipment
• Manufacturing Computing equipment

Additional Qualifications :

• Fluent in English and Spanish
• Basic understanding of Linux Desktop

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