T2 Systems Engineer

Sur Global; México; On-site; MXN 710,181 - 913,091; Full time

Benefits offered by this job

Competitive salary

Fixed schedule

Holidays observed

On-call rotation

Job summary

A leading IT services company in Mexico is seeking a System Engineer with 5+ years of experience in systems engineering or advanced technical support. The role involves managing support tickets, troubleshooting technical issues across cloud and on-premises environments, and mentoring junior engineers. Key skills include strong Windows administration and PowerShell scripting. The position offers a competitive salary range of $3,500-$4,500 per month and a structured work schedule.

Qualifications

• 5+ years in systems engineering or advanced technical support.
• C1 level English or equivalent for customer-facing roles.
• Hands-on experience with PowerShell and Windows environments.

Responsibilities

• Serve as a client-facing technical expert and escalation point.
• Troubleshoot complex technical issues across various platforms.
• Manage and resolve active support tickets daily.

Skills

Windows administration

Active Directory

PowerShell scripting

Networking knowledge

Customer-facing communication

Tools

AWS

Azure

Citrix administration

Job description

System Engineer

2 Days ago – Be among the first 25 applicants.

Responsibilities

• Serve as a client-facing technical expert and the final escalation point before Engineering.
• Troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments.
• Manage approximately 20 active support tickets daily, owning each case from start to resolution.
• Handle escalations across Windows Server, Active Directory, Exchange/O365, Terminal Services, and networking.
• Manage identity, access, and mail flow (policies, routing, filtering, archiving).
• Script and automate tasks with PowerShell; contribute to runbooks.
• Support cloud environments (AWS preferred, Azure acceptable).
• Collaborate with Tier 1, Product, and Engineering teams on escalations.
• Maintain clear documentation and provide daily updates across ticket queues.
• Mentor junior engineers and model an ownership mindset.

Requirements

• 5+ years in systems engineering or advanced technical support.
• Customer-facing communication skills with C1 level English or equivalent.
• Strong Windows administration, including Active Directory and Exchange/O365.
• Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN, NAT, WAN.
• Hands‑on PowerShell experience (must be comfortable writing and using scripts).
• Proven ability to manage a high‑volume ticket load with attention to detail.

Preferred Qualifications

• Citrix administration (XenApp/XenDesktop/NetScaler).
• AWS/Azure certifications.
• Experience with SQL, SCCM, or additional scripting languages.

Benefits

• Compensation: USD $3,500-$4,500 per month.
• Schedule: Fixed 9-hour shift (incl. lunch) between 8:00-20:00 EST, Mon-Fri.
• On-call rotation: 1 week every 3 months.
• Holidays: US market holidays observed.
• Only CVs submitted in English will be accepted.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting