Core Network Engineer

Orion Innovation; Ciudad de México; Presencial; MXN 558.867 - 931.445; Jornada completa

Descripción de la vacante

A leading company in IT Services is seeking a Mid-Senior level professional to enhance network management through customized solutions and performance management. The role involves developing tailored dictionaries, collaborating with product teams, and ensuring operational efficiencies. Ideal candidates will possess strong communication skills and the ability to thrive in a dynamic environment.

Formación

• Experience in high-pressure environments with weekly issues.
• Proficiency in IMS architecture and basic call flows.
• Ability to deliver high-quality documents on time.

Responsabilidades

• Develop customized Alarm and Measurements dictionaries.
• Identify alarm filtering methodologies to minimize ticket volume.
• Support customer’s solution verification in integration lab.

Conocimientos

Customer-facing experience

IMS architecture

SNMP

3GPP

Grafana

FluentD

Cloud computing

Nokia CloudBand

Documentation skills

Communication skills

Descripción del empleo

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Responsibilities:

1. Develop customized Alarm and Measurements dictionaries, tailored for the customers’ network implementation and use cases.
2. Fault Management – Identify alarm filtering methodologies to minimize the volume of tickets the service providers must respond to in the network.
3. Performance Management – Identify Key Performance Indicators (Operational indicators) and Key Capacity Measurements (Growth clues) to facilitate planning and operational efficiencies.
4. Support the customer’s solution verification of the end-to-end FM/PM NBI interfaces in the customers’ integration lab.
5. Collaborate with product teams to gather alarm and measurement details for program releases and customer issue clarifications.
6. Follow established processes, including maintaining consistency of FM/PM Excel dictionaries across network elements, tracking status, and change control.
7. Attend weekly meetings with the customer to discuss open work items.

Required Skills:

• Experience working in a customer-facing, high-pressure environment with issues arising weekly from different sources.
• Proficiency in IMS architecture and basic call flows.
• Proficiency in SNMP, 3GPP (PM), Grafana, FluentD.
• Knowledge of cloud computing, Nokia CloudBand, and/or Nokia Cloud Platform based on Red Hat.
• Proactive follow-up with client product teams or third-party vendors to troubleshoot issues and develop solutions.
• Ability to identify potential interface issues during system upgrades or additions.
• Ability to deliver high-quality documents on time.
• Adaptability to frequent changes in plans.
• Good communication skills and customer rapport.

Additional Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Industry: IT Services and IT Consulting