Supply Chain CSR Analyst — Order & CX Excellence

PepsiCo Inc.; Colonia Tajín; Presencial; MXN 170 000 - 210 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work schedule

Wellness programs

Scholarship programs for children

Resumo da oferta

PepsiCo Inc. in Veracruz, Mexico is hiring a Customer Service Representative to manage day-to-day order processing for Frito-Lay North America.

You will ensure accurate orders, handle customer communications, and support site performance metrics using standard processes and best practices. The role emphasizes teamwork with other CSRs and regional leadership, requires 1–3 years of related experience, fluent English, and a bachelor’s degree preferred.

Qualificações

• 1–3 years of Frito-Lay sales/supply chain experience.
• Fluent in English.
• Bachelor’s degree preferred.
• Strong verbal and written communication skills.

Responsabilidades

• Manages day-to-day order processing for Frito-Lay North America, including order confirmation, cleansing, and ICR/Filters management.
• Communicates with customers on adds/cuts, missing orders, and off-template orders.
• Confirms order completion.
• Backfills other CSRs during vacations.

Conhecimentos

Fluent English

Strong communication

MS Office

Formação académica

Bachelor's degree preferred

Ferramentas

SAP (FLNA)

IPM/ICS

PWM

Descrição da oferta de emprego

PepsiCo Inc. in Veracruz, Mexico is hiring a Customer Service Representative to manage day-to-day order processing for Frito-Lay North America.

You will ensure accurate orders, handle customer communications, and support site performance metrics using standard processes and best practices. The role emphasizes teamwork with other CSRs and regional leadership, requires 1–3 years of related experience, fluent English, and a bachelor’s degree preferred.