Supply Chain Customer Support Analyst

PepsiCo Inc.; Colonia Tajín; On-site; MXN 170,000 - 210,000; Full time

Benefits offered by this job

Flexible work schedule

Wellness programs

Scholarship programs for children

Job summary

PepsiCo Inc. in Veracruz, Mexico is hiring a Customer Service Representative to manage day-to-day order processing for Frito-Lay North America.

You will ensure accurate orders, handle customer communications, and support site performance metrics using standard processes and best practices. The role emphasizes teamwork with other CSRs and regional leadership, requires 1–3 years of related experience, fluent English, and a bachelor’s degree preferred.

Qualifications

• 1–3 years of Frito-Lay sales/supply chain experience.
• Fluent in English.
• Bachelor’s degree preferred.
• Strong verbal and written communication skills.

Responsibilities

• Manages day-to-day order processing for Frito-Lay North America, including order confirmation, cleansing, and ICR/Filters management.
• Communicates with customers on adds/cuts, missing orders, and off-template orders.
• Confirms order completion.
• Backfills other CSRs during vacations.

Skills

Fluent English

Strong communication

MS Office

Education

Bachelor's degree preferred

Tools

SAP (FLNA)

IPM/ICS

PWM

Job description

Overview

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity

The Customer Service Representative (CSR) is responsible for ensuring day to day order processing for Frito-Lay North America (FLNA), driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices. The CSR will be expected to partner with other CSRs in GCC as well as with site and region Leadership.

Your Impact

As SC Plng Assoc Analyst your functions would consist of …

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters


• Customer communications – managing adds/cuts, missing order communication and off template orders


• Confirmation of order completion


• Backfill other CSRs on vacations

Qualifications

Who Are We Looking For?

• 1-3 years of Frito Lay sales/supply chain experience


• Fluent in English


• Bachelor’s degree preferred


• Frito Lay Field Sales Operations/Plant experience preferred


• Strong verbal and written communication skills to effectively interact with all levels of management


• Ability to provide superior customer service with strong follow up skills


• Working knowledge of order processing and order life-cycle, PWM, IPM/ICS


• Demonstrated Capability of the FLNA SAP solution


• Proficient in Microsoft Suite applications


• Demonstrated ability to work in a results oriented, challenging environment

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.


• Internal digital platforms that promote self-learning.


• Development programs according to Leadership skills.


• Specialized training according to the role.


• Learning experiences with internal and external providers.


• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.


• Financial wellness programs that will help you reach your goals in all stages of life.


• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.


• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.