End-to-End Order Management Specialist

PepsiCo Inc.; Colonia Tajín; Presencial; MXN 350 000 - 520 000; Tempo integral

Resumo da oferta

PepsiCo Inc. in Veracruz, Mexico seeks an Order Management Analyst to own end-to-end order execution for assigned customers, from receipt to delivery to warehouses and stores.

You will ensure service levels, monitor KPI-related performance, and collaborate with internal partners to resolve issues and protect revenue. The role emphasizes proactive communication, data integrity across systems, and proactive problem-solving to support promotions and launches while maintaining high fill rates and

Qualificações

• Written & Verbal Fluency in English.
• Bachelor's degree or relevant experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service.
• Strong written and verbal communication skills with the ability to adapt style to needs of audience.
• Strong problem solving, issue resolution, influencing and prioritization skills.

Responsabilidades

• Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center – orders submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded to within 2 hours – executing actions
• Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness – executing actions
• Provide proactive communication to customer, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing – executing actions
• Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure, TI/HI) – executing actions
• Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns – executing actions
• Ensure clear understanding of assigned customers’ agendas and track performance trends – executing actions
• Keep CIC Associate Manager informed and abreast of any customer service issues that could warrant further discussion and require support – executing actions

Conhecimentos

English fluency

Communication skills

Order management

Logistics planning

Formação académica

Bachelor's degree or relevant experience

Descrição da oferta de emprego

PepsiCo Inc. in Veracruz, Mexico seeks an Order Management Analyst to own end-to-end order execution for assigned customers, from receipt to delivery to warehouses and stores.

You will ensure service levels, monitor KPI-related performance, and collaborate with internal partners to resolve issues and protect revenue. The role emphasizes proactive communication, data integrity across systems, and proactive problem-solving to support promotions and launches while maintaining high fill rates and