Strategic IT Infrastructure & Telecom Leader

DHL Group; Ciudad de México; On-site; MXN 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Permanent contract

Competitive salary

30 days Christmas bonus

18% grocery vouchers

100% vacation premium

Savings fund

Life insurance

Major medical insurance

Additional days off

Development plans

Job summary

DHL Express Mexico is seeking an IT SR MANAGER to lead the IT Infrastructure & Telecommunication portfolio, overseeing WAN, LAN, WLAN, SD-WAN, voice, mobile and secure connectivity across Service Centers, hubs and retail locations.

You will own the country strategy, governance and budgeting, drive complex network projects, ensure security and compliance with global standards, and develop the Telecom & Network team while partnering with operations and regional offices.

Qualifications

• Bachelor's degree in Telecommunications, Information Technology, Computer Systems, Electronics and Communications Engineering, or a related discipline; a master's degree is desirable.
• Minimum 8 years of progressive experience in enterprise network and telecommunications environments, including at least 5 years leading technical teams or service functions.
• Advanced knowledge of WAN/LAN/WLAN, SD-WAN, Internet, WiFi, firewalls, voice/SIP, mobile services and cloud connectivity.
• Experience in supplier governance, contract and SLA management, budget control, cost optimization, infrastructure projects and IT service management.
• Working knowledge of cybersecurity, incident/problem/change management and global technology standards; ITIL, PMP/PRINCE2, Cisco, Meraki, Fortinet or Azure certifications are desirable.

Responsibilities

• Own country strategy, roadmap and governance for WAN, LAN, WLAN, Internet, SD-WAN, voice, mobile and secure connectivity services.
• Ensure availability, resilience, capacity, performance and lifecycle management of network and telecommunications services.
• Lead delivery of connectivity for new sites, expansions, relocations and strategic programs.
• Govern major incidents, problems and changes within Telecom & Network scope with timely restoration and root cause analysis.
• Ensure alignment with cybersecurity, architecture and compliance requirements; network segmentation, firewalls and secure remote access.

Skills

Leadership

Budgeting

Vendor governance

Strategic thinking

Communication

Cost optimization

People management

Contract management

ITIL

PMP/PRINCE2

Cisco

Meraki

Fortinet

Azure

Education

Bachelor's degree in Telecommunications/IT/Computer Systems/Engineering

Master's degree desirable

Tools

Cisco

Meraki

Fortinet

Azure

Job description

DHL Express Mexico is seeking an IT SR MANAGER to lead the IT Infrastructure & Telecommunication portfolio, overseeing WAN, LAN, WLAN, SD-WAN, voice, mobile and secure connectivity across Service Centers, hubs and retail locations.

You will own the country strategy, governance and budgeting, drive complex network projects, ensure security and compliance with global standards, and develop the Telecom & Network team while partnering with operations and regional offices.