IT Infra Manager: Lead Transformation & Service

SoftwareOne; Ciudad de México; On-site; MXN 1,000,000 - 2,000,000; Full time

Job summary

SoftwareOne in Mexico City is seeking an IT Infrastructure Manager to lead the operation and evolution of technology infrastructure services, ensuring continuity, SLA compliance, and platform stability. You will develop strong relationships with strategic clients and guide cross-functional teams.

The role emphasizes managing infrastructure operations, hybrid environments, and technology transformation initiatives while coordinating budgets, vendors, and disaster recovery planning.

Qualifications

• Experience leading infrastructure operations, managed services, and multidisciplinary teams in hybrid and technology transformation environments.
• Ability to drive operation and evolution of technology infrastructure services, ensuring continuity, SLA compliance, platform stability, and strong relationships with strategic clients.

Responsibilities

• Lead multidisciplinary infrastructure, operations, and managed services teams, ensuring service continuity and quality.
• Manage corporate clients, acting as an escalation point for critical incidents and high-priority situations.
• Lead technology infrastructure transformation, migration, modernization, and continuous improvement initiatives.
• Manage SLAs, KPIs, budgets, vendors, contracts, and Disaster Recovery and Business Continuity strategies.

Skills

Infrastructure leadership

Managed services

SLA management

Budget management

Vendor relations

Tools

ITIL

Job description

SoftwareOne in Mexico City is seeking an IT Infrastructure Manager to lead the operation and evolution of technology infrastructure services, ensuring continuity, SLA compliance, and platform stability. You will develop strong relationships with strategic clients and guide cross-functional teams.

The role emphasizes managing infrastructure operations, hybrid environments, and technology transformation initiatives while coordinating budgets, vendors, and disaster recovery planning.