SR MANAGER INFRASTRUCTURE AND TELECOM

DHL Group; Ciudad de México; On-site; MXN 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Permanent contract

Competitive salary

30 days Christmas bonus

18% grocery vouchers

100% vacation premium

Savings fund

Life insurance

Major medical insurance

Additional days off

Development plans

Job summary

DHL Express Mexico is seeking an IT SR MANAGER to lead the IT Infrastructure & Telecommunication portfolio, overseeing WAN, LAN, WLAN, SD-WAN, voice, mobile and secure connectivity across Service Centers, hubs and retail locations.

You will own the country strategy, governance and budgeting, drive complex network projects, ensure security and compliance with global standards, and develop the Telecom & Network team while partnering with operations and regional offices.

Qualifications

• Bachelor's degree in Telecommunications, Information Technology, Computer Systems, Electronics and Communications Engineering, or a related discipline; a master's degree is desirable.
• Minimum 8 years of progressive experience in enterprise network and telecommunications environments, including at least 5 years leading technical teams or service functions.
• Advanced knowledge of WAN/LAN/WLAN, SD-WAN, Internet, WiFi, firewalls, voice/SIP, mobile services and cloud connectivity.
• Experience in supplier governance, contract and SLA management, budget control, cost optimization, infrastructure projects and IT service management.
• Working knowledge of cybersecurity, incident/problem/change management and global technology standards; ITIL, PMP/PRINCE2, Cisco, Meraki, Fortinet or Azure certifications are desirable.

Responsibilities

• Own country strategy, roadmap and governance for WAN, LAN, WLAN, Internet, SD-WAN, voice, mobile and secure connectivity services.
• Ensure availability, resilience, capacity, performance and lifecycle management of network and telecommunications services.
• Lead delivery of connectivity for new sites, expansions, relocations and strategic programs.
• Govern major incidents, problems and changes within Telecom & Network scope with timely restoration and root cause analysis.
• Ensure alignment with cybersecurity, architecture and compliance requirements; network segmentation, firewalls and secure remote access.

Skills

Leadership

Budgeting

Vendor governance

Strategic thinking

Communication

Cost optimization

People management

Contract management

ITIL

PMP/PRINCE2

Cisco

Meraki

Fortinet

Azure

Education

Bachelor's degree in Telecommunications/IT/Computer Systems/Engineering

Master's degree desirable

Tools

Cisco

Meraki

Fortinet

Azure

Job description

WHO WE ARE

With an unmatched network in 220 countries and territories, DHL Express is the world's leading international express service provider and is recognized among the World's Best Workplaces™ by Great Place to Work and Fortune magazine. At DHL, our mission is toconnectpeople and improve lives. This mission drives us to make a positive impact on our business, on others, and on the global communities we serve.

WHAT WE ARE LOOKING FOR

DHL Express Mexico is looking for a IT SR MANAGER to work within the IT Infrastructure & Telecommunication area.

JOB PURPOSE

Lead, govern and continuously improve DHL Express Mexico telecommunications, network and connectivity services, ensuring secure, resilient, scalable and cost-effective operations across Service Centers, Hubs, Gateways, Retail locations and corporate facilities, in alignment with DHL Group standards and Americas regional strategies.

YOUR TASKS

Own the country strategy, roadmap and governance for WAN, LAN, WLAN, Internet, SD-WAN, voice, mobile and secure connectivity services.

Ensure availability, resilience, capacity, performance and lifecycle management of network and telecommunications services supporting nationwide business operations.

Lead delivery of connectivity for new sites, expansions, relocations and strategic programs, including Internet Only, MPLS optimization, WiFi refresh, SIP and cloud connectivity initiatives.

Govern major incidents, problems and changes within the Telecom & Network scope, ensuring timely restoration, root cause analysis and sustainable corrective actions.

Ensure alignment with DHL cybersecurity, architecture and compliance requirements, including network segmentation, firewalls, secure remote access and vulnerability remediation.

Manage telecommunications providers and technology partners through contracts, service levels, performance reviews, escalations and continuous service improvement.

Own budget planning, forecasting and cost optimization for telecom services, technology refresh and connectivity projects, developing business cases where required.

Lead, coach and develop the Telecom & Network team while partnering with Operations, Retail, Facilities, Security, Procurement, Finance, DHL IT Services and Americas Regional Office.

PROFILE

Bachelor's degree in Telecommunications, Information Technology, Computer Systems, Electronics and Communications Engineering, or a related discipline; a master's degree is desirable.

Minimum 8 years of progressive experience in enterprise network and telecommunications environments, including at least 5 years leading technical teams or service functions.

Experience supporting nationwide, business-critical or 24x7 operations, preferably in logistics, transportation, retail or another operationally intensive industry.

Advanced knowledge of enterprise WAN/LAN/WLAN, routing and switching, SD-WAN, Internet, WiFi, firewalls, voice/SIP, mobile services and cloud connectivity.

Demonstrated experience in supplier governance, contract and SLA management, budget control, cost optimization, infrastructure projects and IT service management.

Working knowledge of cybersecurity, business continuity, incident/problem/change management and global technology standards; ITIL, PMP/PRINCE2, Cisco, Meraki, Fortinet or Azure certifications are desirable.

Desirable to SFIA alignment at Level 5-6 in Network Design (NTDS), Network Support (NTAS), Supplier Management (SUPP), Relationship Management (RLMT), Information Security (SCTY) and Programme/Project Management (PGMG/PRMG).

Strategic thinking, ownership, customer centricity, financial acumen, people leadership, clear communication, influencing skills and ability to collaborate across local, regional and global teams.

WE OFFER

At DHL, our goal is to enhance our employees’ personal lives through competitive compensation packages and a wide range of programs, services, and benefits.

• Contract Type: Permanent
• Competitive salary
• 30 daysChristmas bonus
• 18% grocery vouchers
• 100% vacation premium
• Savings fund
• Life insurance
• Major medical insurance
• Additional days off
• Development plans

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

CONNECTING PEOPLE. IMPROVING LIVES