Strategic Enterprise CSM for Social Impact (Remote)

Visit.org; Monterrey; Remote; MXN 1,557,000 - 2,015,000; Full time

Benefits offered by this job

Unlimited PTO

Volunteer time off (SITO)

Company-wide volunteering events

Competitive salary

Job summary

Visit.org is seeking a Customer Success Manager to manage strategic enterprise accounts and drive maximum utilization of our volunteering platforms for global corporate partners. This role is fully remote within our international team and focuses on high-touch engagement with executive stakeholders.

You will lead cross-functional programs, support renewal negotiations, and translate account data into clear narratives that demonstrate impact and ROI for clients.

Qualifications

• 4+ years in Customer Success, Account Management, Sales, Partnerships or similar client-facing role.
• Experience in fast-paced startup environments, preferably enterprise SaaS.
• Ability to demonstrate value with customer stories, data and insights.
• Strong organizational skills and ability to structure ambiguity.

Responsibilities

• Strategically manage and nurture enterprise accounts to drive growth and utilization.
• Lead and project-manage client initiatives with cross-functional teams.
• Support Sales with renewals and negotiations to minimize churn in enterprise accounts.
• Advise executives on social impact and partnership strategy across accounts.
• Own reporting rhythms including impact, utilization, and executive reviews.

Skills

Customer Success

Enterprise SaaS

Account Management

Stakeholder Management

Data-driven insights

Cross-functional collaboration

Tools

Hubspot

Gong

Slack

Monday.com

Job description

Visit.org is seeking a Customer Success Manager to manage strategic enterprise accounts and drive maximum utilization of our volunteering platforms for global corporate partners. This role is fully remote within our international team and focuses on high-touch engagement with executive stakeholders.

You will lead cross-functional programs, support renewal negotiations, and translate account data into clear narratives that demonstrate impact and ROI for clients.