Strategic Customer Success Manager for ARR Growth

Rockwell Automation, Inc.; México; Ibrido; MXN 1.117.000 - 1.676.000; Tempo pieno

Descrizione del lavoro

Rockwell Automation, Inc. is seeking a Customer Success Manager for a hybrid role in Mexico or Colombia. You will manage a portfolio of site-based and multi-site customers, maximize value from ThinManager subscriptions, and drive adoption, retention, and renewals while supporting ARR growth.

You will work with Sales, Renewals, Partners, and CS teams to ensure successful contracts and customer outcomes across North America and Latin America.

Competenze

• Bachelor's Degree required.
• Willingness to travel 10–20%.
• CRM experience with sales outreach and contacts.
• Ability to balance multiple sales opportunities simultaneously.
• Experience communicating with prospects and customers.
• Experience supporting customers in NA and LATAM.
• 2+ years in Customer Success, Account Management, Renewals or related roles.
• Experience driving software subscription renewals and ARR growth.
• Experience managing relationships across multiple partner levels.
• Experience conducting EBRs and presenting value to executives.
• Experience with Salesforce or SAP CRM platforms.
• Advanced Excel and business reporting skills.
• Able to work in matrixed organizations; collaborate across teams.
• Knowledge of software subscriptions and renewal strategies.

Mansioni

• Grow ARR across a portfolio of ThinManager accounts.
• Drive onboarding, adoption, expansion, renewals, and retention.
• Align ThinManager solutions with customer goals and outcomes.
• Build relationships across organizational levels.
• Identify opportunities to increase software adoption and revenue.
• Lead Executive Business Reviews with key stakeholders.
• Collaborate with Sales, Renewals, Channel Partners, and CS teams.
• Maintain accurate CRM opportunities, forecasts, and accounts.
• Support subscription management, order validation, and renewals.
• Advocate for customers while balancing satisfaction with company goals.

Conoscenze

CRM experience

Sales experience

Renewals

ARR growth

Salesforce

SAP

Excel

Cross-functional

Formazione

Bachelor's Degree

Strumenti

Salesforce

SAP

Descrizione del lavoro

Rockwell Automation, Inc. is seeking a Customer Success Manager for a hybrid role in Mexico or Colombia. You will manage a portfolio of site-based and multi-site customers, maximize value from ThinManager subscriptions, and drive adoption, retention, and renewals while supporting ARR growth.

You will work with Sales, Renewals, Partners, and CS teams to ensure successful contracts and customer outcomes across North America and Latin America.