Strategic Customer Success Director, LATAM

Kore.ai, Inc.

Ciudad de México

Presencial

MXN 1.200.000 - 2.100.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Kore.ai, Inc. is seeking a Customer Success Director for LATAM to own post-sale success across Latin America. You will manage executive relationships, drive adoption, renewal, and value realization, and coordinate cross-functional teams to ensure measurable outcomes.

The role requires fluency in Spanish and English and residence in Mexico. You will lead governance sessions, manage at-risk accounts, and collaborate with Sales, Delivery, and Product to expand value with Kore.ai capabilities across

Formación

Minimum 7+ years of experience in enterprise customer success, strategic account management, or equivalent senior role.
Experience with AI, agentic AI, conversational AI, or enterprise SaaS platforms.
Experience supporting customers across multiple Latin American markets, including Mexico.
Demonstrated ownership of executive relationships, renewals, escalations, and measurable business outcomes.

Responsabilidades

Own the end-to-end customer success lifecycle for a LATAM portfolio, including onboarding, adoption, renewal, and expansion.
Build trusted relationships with executive sponsors and IT stakeholders across the region.
Lead customer conversations in Spanish and English to overcome language/cultural barriers.
Develop and maintain customer success plans with clear outcomes and KPIs.
Lead executive business reviews focused on outcomes, governance, and value realization.
Identify risk early and execute structured recovery plans for at-risk accounts.