Senior LATAM Customer Success Director (AI & Enterprise)

Kore.ai

Ciudad de México

Presencial

MXN 180.000 - 260.000

Jornada completa

Hace 10 días

Generador de candidaturas

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Descripción de la vacante

Kore.ai is seeking a Customer Success Director - LATAM to own post-sale success for a Latin America portfolio in Mexico City. The role emphasizes executive relationships, adoption, value realization, renewal readiness, and risk recovery to deliver measurable business outcomes.

You will work with Sales, Delivery, Professional Services, Support, and Product, leading bilingual conversations in Spanish and English.

Formación

7+ years in enterprise customer success or equivalent.
Experience with AI or enterprise SaaS platforms.
Resident in Mexico; Mexico City preferred.
Fluent in Spanish and English.
Ability to lead cross-functional teams without direct authority.
Renewals, retention, upsell and cross-sell experience based on value delivery.

Responsabilidades

Own the end-to-end customer success lifecycle for an assigned LATAM portfolio, from onboarding to renewal and expansion.
Build trusted executive sponsor relationships across the region.
Lead bilingual conversations in Spanish and English to understand customer needs and risk.
Develop and maintain customer success plans with clear business outcomes and KPIs.
Lead executive business reviews focusing on outcomes, roadmap alignment, ROI and next steps.
Identify risk early and lead structured recovery plans for at-risk accounts.
Coordinate with Sales, Delivery, Professional Services, Support, Product, and Partners to meet commitments.
Travel across Latin America for strategic meetings and milestones.