LATAM Customer Success Manager - Bilingual & Data-Driven

Tive; México; Híbrido; MXN 600.000 - 720.000; Jornada completa

Descripción de la vacante

Tive is seeking a Customer Success Manager to manage a portfolio of 50–60 SMB and mid‑market customers post‑sale, driving adoption, retention, and renewals. The role emphasizes data‑driven decisions, cross‑functional collaboration, and a customer‑first mindset, with Spanish language proficiency as a must.

Ideal candidates bring 2–4 years in Customer Success or account management within SaaS or logistics environments and can coordinate across Sales, Enablement, Support, and Product to deliver

Formación

• 1-4 years in Customer Success or account management.
• SaaS, IoT, or logistics experience preferred.
• Strong communication and stakeholder management skills.

Responsabilidades

• Onboard and drive adoption across 50–60 SMB and mid-market accounts.
• Lead regular check-ins, account reviews, and QBRs to track progress and priorities.
• Own renewal forecasting and coordination with Sales on upsell opportunities.
• Coordinate with Support, Product, and Operations to resolve issues and ensure value delivery.
• Capture feedback and communicate trends to internal teams.

Conocimientos

Relationship building

Data-driven

Cross-functional

Forecasting & renewals

Spanish fluency

Descripción del empleo

Tive is seeking a Customer Success Manager to manage a portfolio of 50–60 SMB and mid‑market customers post‑sale, driving adoption, retention, and renewals. The role emphasizes data‑driven decisions, cross‑functional collaboration, and a customer‑first mindset, with Spanish language proficiency as a must.

Ideal candidates bring 2–4 years in Customer Success or account management within SaaS or logistics environments and can coordinate across Sales, Enablement, Support, and Product to deliver