Strategic CSM — Mid‑Market Growth

Guesty; México; A distancia; MXN 420.000 - 640.000; Jornada completa

Descripción de la vacante

A global hospitality technology platform is seeking a proactive Customer Success Manager to enhance client relationships and guarantee satisfaction. The ideal candidate will manage onboarding processes and retention efforts while working closely with mid-market clients. This role requires strong communication skills, a strategic mindset, and at least 3 years of experience in SaaS customer success or account management roles. Bilingual fluency in English and Spanish is preferred.

Formación

• Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry.
• Fluency in both English and Spanish.
• Proven track record of meeting and exceeding sales targets.

Responsabilidades

• Build and nurture strong relationships with clients as a trusted advisor.
• Oversee the onboarding process for clients, ensuring seamless transitions.
• Focus on retention and driving growth through upsell opportunities.
• Conduct regular business reviews and present new solutions to clients.
• Stay updated on product offerings and best practices.

Conocimientos

Fluency in English

Strong Communication

Relationship Management

Negotiation Skills

Problem-Solving

Strategic Thinking

Organization and Time Management

Team Player

Herramientas

Salesforce

Google Suite

Descripción del empleo

A global hospitality technology platform is seeking a proactive Customer Success Manager to enhance client relationships and guarantee satisfaction. The ideal candidate will manage onboarding processes and retention efforts while working closely with mid-market clients. This role requires strong communication skills, a strategic mindset, and at least 3 years of experience in SaaS customer success or account management roles. Bilingual fluency in English and Spanish is preferred.