Strategic Client Solutions Manager, Key Accounts

TikTok Inc.; México; On-site; MXN 600,000 - 900,000; Full time

Job summary

TikTok's Global Business Solutions (GBS) team drives revenue by promoting ad solutions, onboarding clients, and optimizing campaigns. The Account Manager (Client Solutions Manager) works with the sales team to deliver best-in-class service and consultative advertiser solutions.

The role focuses on growing client relationships, using data to optimize campaigns, and coordinating with Ad Ops, Product and R&D to ensure successful executions and strong performance.

Qualifications

• 5+ years of experience in account management and digital marketing.
• Experience with brand or performance advertisers and executing custom branded campaigns.
• Strong verbal and written communication skills.
• Experience in campaign management and setup.
• Ability to analyze data and identify insights to optimize campaigns.
• Experience with ad verification partners (IAS, DV, MOAT).
• High attention to detail, strong organizational skills, self-starter attitude.

Responsibilities

• Manage and grow client relationships with advertisers, conducting regular business reviews to increase investments with Sales Team.
• Build trusted relationships and proactively recommend custom solutions and new market opportunities.
• Maintain up-to-date knowledge of TikTok features and trends; educate clients on ad solutions and best practices.
• Collaborate with Technical Account Managers to organize, monitor and analyze campaign performance.
• Make proactive, data-driven recommendations to optimize offerings and strategies to hit sales targets.
• Work with cross-functional teams (Ad Ops, Product, R&D) to ensure successful campaign executions and troubleshoot issues.
• Collect marketplace feedback to guide advertising strategy and offerings.
• Lead custom content campaigns and sponsor programs to ensure timely delivery of assets.

Skills

Account management

Brand advertisers

Communication

Campaign management

Data analysis

Ad verification

Attention to detail

Job description

TikTok's Global Business Solutions (GBS) team drives revenue by promoting ad solutions, onboarding clients, and optimizing campaigns. The Account Manager (Client Solutions Manager) works with the sales team to deliver best-in-class service and consultative advertiser solutions.

The role focuses on growing client relationships, using data to optimize campaigns, and coordinating with Ad Ops, Product and R&D to ensure successful executions and strong performance.