Strategic Account & Operations Lead (Hybrid)

hey! Marco; Ciudad de México; Hybrid; MXN 406,000 - 487,000; Full time

Benefits offered by this job

Hybrid work schedule

On-site Tue/Thu

Full labor-law benefits

Job summary

hey! Marco is seeking an Account & Operations Manager to lead the operational and commercial management of assigned accounts and projects, ensuring exceptional client service, successful project execution, and effective people management.

The role serves as the primary liaison between clients and internal teams, driving business results and workforce performance. The position offers a hybrid work schedule with on-site Tuesdays and Thursdays, oversight of multi-disciplinary teams, and

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Marketing, Psychology, or a related field.
• 5+ years of experience in agency operations, staffing, outsourcing, trade marketing, promotional marketing, or field workforce management.
• Proven experience managing client accounts, operational projects, and multidisciplinary teams.
• Strong knowledge of people management, project management, commercial processes, and operational reporting.
• Excellent leadership, communication, problem-solving, and stakeholder management skills.

Responsibilities

• Manage client accounts and maintain strong, long-term relationships.
• Lead the execution of projects, field operations, promotional programs, and client initiatives.
• Oversee workforce planning, staffing, performance management, and team development.
• Drive commercial activities within assigned accounts, identifying opportunities for growth and service expansion.
• Lead client and internal meetings, ensuring alignment, accountability, and timely execution of action plans.
• Monitor operational, financial, and workforce KPIs, implementing improvements when needed.
• Coordinate with Recruiting, Operations, Payroll, Finance, and Commercial teams to ensure seamless service delivery.
• Ensure compliance with company policies, labor regulations, and operational standards.

Skills

Leadership

Communication

Problem-solving

Stakeholder management

People management

Project management

Education

Bachelor’s degree in Business Administration, Human Resources, Marketing, Psychology, or a related field

Job description

hey! Marco is seeking an Account & Operations Manager to lead the operational and commercial management of assigned accounts and projects, ensuring exceptional client service, successful project execution, and effective people management.

The role serves as the primary liaison between clients and internal teams, driving business results and workforce performance. The position offers a hybrid work schedule with on-site Tuesdays and Thursdays, oversight of multi-disciplinary teams, and