Client Services Lead - Hybrid (4 days in office, 1 remote)

Confidential; Ciudad de México; Hybride; MXN 600 000 - 1 200 000; Plein temps

Résumé du poste

Confidential is seeking a proactive leader to manage the technical client service team, ensuring adherence to contractual obligations and service level agreements. You will coordinate with Technical and Account Management to develop client solutions and drive the support strategy as a revenue stream.

The role requires hybrid work (4 days in office, 1 day at home) in Santa Fe, CDMX, and English proficiency in written and spoken form. Bachelor's degree and supervisory experience are expected.

Qualifications

• Bachelor's degree or related field required.
• Typically a minimum of 6 years of experience.
• 1–2 years in a supervisory role preferred.

Responsabilités

• Provide overall support of assigned client components, modules, products or projects.
• Direct a team delivering quality customer service and meet SLAs.
• Establish relationships with internal stakeholders and clients to set priorities.
• Collaborate with internal areas to interpret client impact of changes.

Connaissances

Team leadership

Client service

Problem solving

Communication

Formation

Bachelor's degree

Description du poste

Confidential is seeking a proactive leader to manage the technical client service team, ensuring adherence to contractual obligations and service level agreements. You will coordinate with Technical and Account Management to develop client solutions and drive the support strategy as a revenue stream.

The role requires hybrid work (4 days in office, 1 day at home) in Santa Fe, CDMX, and English proficiency in written and spoken form. Bachelor's degree and supervisory experience are expected.