Account Manager

Confidential; Santiago de Querétaro; On-site; MXN 334,800 - 558,000; Full time

Job summary

Confidential is seeking an experienced Account Manager in Santiago de Querétaro to manage and develop client relationships. The role involves overseeing operations, procurement, and ensuring the execution of client strategies.

The Account Manager will lead a team to achieve sales targets, foster client relationships, and deliver innovative solutions while maintaining project budgets and timelines.

Candidates should have a background in marketing, strong communication skills, and 5 - 7 years of experience in account management.

Qualifications

• 5 - 7 years of experience in a similar role.
• Advanced English proficiency.
• Background in marketing or creative agencies.
• Experience in digital environments and experiential marketing.

Responsibilities

• Lead and manage the account team to achieve sales targets.
• Own and grow assigned accounts with upselling and cross-selling.
• Collaborate with creative and strategy teams for client proposals.
• Manage project budgets, timelines, and scopes.
• Monitor and control project execution to ensure quality.
• Support business development efforts.

Skills

Client relationship management

Project management

Communication skills

Proficiency in Microsoft Office 365

Business acumen

Education

Degree in Business, Marketing, or related field

Job description

The Account Manager is responsible for strategically managing and developing client relationships. This role oversees operations, procurement, production, and execution of the client’s strategy and projects, with direct accountability for client spend, financial performance, and operational delivery.

The Account Manager will focus on reducing costs, increasing margins, identifying new production opportunities, retaining clients, and nurturing key relationships. They will ensure the team exceeds client expectations, achieves financial targets, and proactively identifies opportunities for organic growth and new business.

Key Responsibilities

• Lead and manage the account team (coordinators and analysts) to achieve monthly sales targets and overall account performance.
• Own and grow assigned accounts by identifying new opportunities, upselling, cross-selling, and nurturing client relationships.
• Collaborate with creative and strategy teams to provide value-added input in client meetings and proposals.
• Understand client challenges, brand guidelines, and market context to deliver innovative, brand-compliant solutions.
• Manage project budgets, timelines, and scope, ensuring delivery meets or exceeds client expectations.
• Handle client briefs, build quotations, source suppliers, and communicate clearly on deliverables and associated costs.
• Develop and maintain project schedules, communicate changes, negotiate timelines, and build contingency plans.
• Lead project briefings, check-point calls, and change order processes, keeping all stakeholders informed.
• Monitor and control project execution, ensuring quality, time, budget, and resources are balanced.
• Conduct wrap-up meetings, present final reports, and gather learnings for continuous improvement.
• Maintain effective communication with internal teams, vendors, and clients throughout the project lifecycle.
• Support business development efforts and proactively share knowledge and best practices with the team.
• Represent the company positively and ensure team alignment with its values and standards

Knowledge, Skills + Experience

• 5 - 7 years of experience in a similar role.
• Degree in Business, Marketing, or related field preferred.
• Advanced English proficiency.
• Background in marketing or creative agencies.
• Experience in digital environments (paid media, content, strategy), experiential marketing (events, activations, digital out of home) and print production.
• Proficient in Microsoft Office 365, especially Excel and PowerPoint.
• Strong client-facing and relationship-building skills.
• Commercial acumen and business understanding.
• Digitally savvy and open to innovative communication methods.
• Proactive, positive, and collaborative mindset.
• Strong organizational and time management skills.
• Ability to adapt and improve processes in a fast-paced, global environment.