Growth-Driven SMB Fleet Account Manager

Solera Holdings, LLC.; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Solera Holdings, LLC. in Mexico City seeks a Junior Account Manager to maintain and grow the Fleet Solutions portfolio, delivering exceptional customer experience, driving retention and renewals, and ensuring operational excellence across a growing book of business.

The role requires proactive relationship building, data-driven insights, and the ability to juggle multiple priorities while collaborating with Customer Support, Sales, Billing, and Product teams to resolve escalations and improve

Qualifications

• Experience in account management or customer success roles within a SaaS/tech company.
• Proven track record of meeting retention and customer satisfaction goals.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage an assigned book of business within the SMB Fleet portfolio, maintaining a high retention rate and upsell opportunities.
• Conduct monthly Account Health Reviews to assess satisfaction and usage.
• Execute outreach and events to engage customers and identify growth potential.
• Monitor SLA compliance and timely follow-up of inquiries.
• Collaborate with cross-functional teams to address escalations and deliver resolutions.
• Identify at-risk accounts and develop action plans to mitigate churn.

Skills

Account management

Customer success

Communication

CRM tools

Analytics

Data-driven

Multitasking

English

Spanish

Tools

Salesforce

Power BI

Job description

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

Junior Account Manager / Mitikah

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Junior Account Manager plays a critical role in maintaining and growing Solera’s Fleet Solutions portfolio. This position is responsible for delivering exceptional customer experience, driving retention and renewal initiatives, and ensuring operational excellence across a rapidly expanding book of business.

The ideal candidate is a proactive relationship builder, detail-oriented executor, and strategic thinker who thrives in a fast-paced environment. They are skilled at managing multiple priorities, leveraging data insights to identify risk, and ensuring customer satisfaction through timely and high-quality interactions. This role is essential to sustaining Solera’s growth, service performance, and customer loyalty within the SMB market segment.

What You’ll Do

• Manage an assigned book of business within the SMB Fleet portfolio, maintaining a 98%+ customer retention rate while proactively identifying opportunities to upsell and cross-sell Solera solutions.
• Conduct and complete monthly Account Health Reviews to assess customer satisfaction, product usage, and expansion opportunities.
• Execute Checkpoint Outreaches and Events to engage customers, strengthen relationships, and identify growth potential.
• Monitor and maintain SLA compliance, ensuring all customer inquiries receive timely follow-up.
• Collaborate cross-functionally with Customer Support, Sales, Billing, Accounts Receivables, Order Management, and Product teams to address escalations and deliver timely resolutions.
• Support proactive risk management by identifying at-risk accounts and developing action plans to mitigate churn.
• Contribute to ongoing process improvements, aligning with team goals for execution efficiency, quality, and customer experience.
  
  

What You’ll Bring

• 2–4 years of experience in account management, customer success, or client-facing roles within a SaaS, telematics, or technology company.
• Proven track record of meeting or exceeding retention and customer satisfaction goals.
• Strong organizational and multitasking skills with high attention to detail and follow-through.
• Excellent written and verbal communication abilities in English and Spanish.
• Proficiency in CRM and analytics tools (Salesforce, Power BI, or similar platforms).
• Data-driven mindset with the ability to interpret insights and act strategically.
• Ability to work both independently and collaboratively in a fast-paced, metric-driven environment.
• Customer-advocacy attitude with a passion for delivering consistent, high-quality service.
  
  

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.