Store Systems Technician – Bilingual Tech Support

AutoZone; Chihuahua; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

AutoZone is seeking a Store Technical Support professional to provide second level support for store systems. You will resolve issues by phone, troubleshoot devices, and coordinate on-site technician dispatch when needed.

The role requires 1–2 years in customer contact/tech support, fluency in English and Spanish, and a high school diploma or equivalent. Desirable skills include Linux, MySQL, and MS Office proficiency.

Formación

• Level of formal education: A high school diploma or equivalent (G.E.D.)
• Area of study: IT / Computer Science
• Years of experience: 1–2 years
• Type of experience: Customer Contact Specialist / Technical Support / Customer service
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: Portuguese isDesirable.

Responsabilidades

• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.

Conocimientos

English

Spanish

Customer service

Educación

High school diploma or equivalent

Herramientas

Linux

MySQL

MS Office

Descripción del empleo

AutoZone is seeking a Store Technical Support professional to provide second level support for store systems. You will resolve issues by phone, troubleshoot devices, and coordinate on-site technician dispatch when needed.

The role requires 1–2 years in customer contact/tech support, fluency in English and Spanish, and a high school diploma or equivalent. Desirable skills include Linux, MySQL, and MS Office proficiency.