Multi-Channel Customer Service Agent: Payments & Mentoring

AutoZone; Chihuahua; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

AutoZone in Mexico seeks a customer service representative to handle inquiries across telephone, email and chat channels, assisting customers with products and orders. You will collect data, generate performance reports, and mentor recently trained agents.

The role requires a high school diploma, 1–2 years in customer service or call center, and bilingual communication skills, with basic computer software proficiency. Training is provided and teamwork is essential.

Formación

• High school diploma or equivalent required.
• Area of study: Customer Service.
• 1–2 years of experience in Customer Service or Call Center roles.
• Bilingual with strong verbal and written communication skills.
• Basic computer software proficiency is required.

Responsabilidades

• Handle customer contacts across channels (phone, email, chat) and respond promptly.
• Follow up on interactions via email, phone or chat and log in ticketing systems.
• Create performance reports and mentor new agents; process orders, rebates and complaints.

Conocimientos

Customer service

Bilingual

Communication skills

Call center knowledge

Basic computer skills

Educación

High school diploma or equivalent

Herramientas

Ticketing systems

Descripción del empleo

AutoZone in Mexico seeks a customer service representative to handle inquiries across telephone, email and chat channels, assisting customers with products and orders. You will collect data, generate performance reports, and mentor recently trained agents.

The role requires a high school diploma, 1–2 years in customer service or call center, and bilingual communication skills, with basic computer software proficiency. Training is provided and teamwork is essential.