OPERATIONS TECHNICIAN

AutoZone; Chihuahua; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

AutoZone is seeking a Store Technical Support professional to provide second level support for store systems. You will resolve issues by phone, troubleshoot devices, and coordinate on-site technician dispatch when needed.

The role requires 1–2 years in customer contact/tech support, fluency in English and Spanish, and a high school diploma or equivalent. Desirable skills include Linux, MySQL, and MS Office proficiency.

Formación

• Level of formal education: A high school diploma or equivalent (G.E.D.)
• Area of study: IT / Computer Science
• Years of experience: 1–2 years
• Type of experience: Customer Contact Specialist / Technical Support / Customer service
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: Portuguese isDesirable.

Responsabilidades

• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.

Conocimientos

English

Spanish

Customer service

Educación

High school diploma or equivalent

Herramientas

Linux

MySQL

MS Office

Descripción del empleo

Position Summary

Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

Job Responsibilities - Other Duties May Be Assigned

• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.

Skills And Requirements

• Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Information Technologies / Computer Science
• Years of experience: One to two years.
• Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.