OPERATIONS TECHNICIAN

AutoZone, Inc.; Chihuahua; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

AutoZone de México is hiring a Second Level Support Specialist for store systems. You will handle phone resolutions, troubleshoot devices, and assist with on-site technicians when needed in a fast-paced environment.

Requirements include a high school diploma or GED, 1–2 years in technical or customer support, and fluency in English and Spanish. Linux, MS Office, and MySQL skills are a plus; Portuguese is desirable. This is a full-time on-site role based in Chihuahua, Mexico.

Formación

• High school diploma or GED required; vocational courses acceptable.
• Area of study in Information Technologies / Computer Science.
• 1–2 years of experience in Customer Contact/Technical Support or Customer Service.
• Fluent in English and Spanish; Portuguese desirable.

Responsabilidades

• Provides second level support for store system issues and phone resolution.
• Troubleshoots devices, configures systems, and verifies operation status.
• Follows escalation procedures and documents all activities in tickets.
• Delivers fast, high-quality service through collaboration with other support groups.

Conocimientos

Fluent in English and Spanish

Educación

High School Diploma or GED

Information Technologies / Computer Science

Herramientas

Linux

MS Office

MySQL

Descripción del empleo

Job Description

Position Summary:

Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

Job Responsibilities- Other duties may be assigned:

• Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
• Handles problems of sensitive nature or requiring extensive research to resolve.
• Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
• Provide superior service through fast and prompt interaction with other groups of support.

Skills and Requirements:

• Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
• Area of study: Information Technologies / Computer Science
• Years of experience: One to two years.
• Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service
• Special certifications or technical skills: Fluent in English and Spanish
• Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.

About Autozone

AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.

Job Identification 133678

Job Schedule Full time