Restaurant Supervisor

Banyan Group; Mérida; Híbrido; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Banyan Group in Mérida, Mexico is seeking a restaurant supervisor to oversee daily operations, ensuring top guest service and adherence to brand standards. The role demands strong leadership and a focus on maintaining cleanliness and operational efficiency.

You will supervise staff, drive upselling initiatives, coordinate opening/closing, and support training and scheduling to uphold service excellence in a luxury hotel restaurant environment.

Formación

• 2–3 years of restaurant management experience.
• Experience leading a restaurant team and maintaining standards.
• Knowledge of food safety and hospitality standards.

Responsabilidades

• Supervise restaurant team and daily operations; ensure service quality and brand standards.
• Coordinate opening and closing procedures and maintain cleanliness.
• Support training, scheduling, inventory control and guest concerns resolution.
• Monitor guest satisfaction and drive upselling initiatives.

Conocimientos

Team supervision

Guest service

Conflict resolution

Upselling

Operational coordination

Descripción del empleo

Positiondescription:

Supervise daily restaurant operations, ensuring excellent guest service, efficient team performance, and compliance with brand and service standards.

PrimaryResponsibilities:

Supervise restaurant team and daily operations; ensure service quality, guestsatisfaction, cleanliness and operational standards; coordinate opening andclosing procedures.

AdditionalResponsibilities:

Supporttraining, scheduling, inventory control, upselling initiatives and resolutionof guest concerns.

ReportingTeam

• Reporting Department: Food & Beverage
• Category: Hospitality / Tourism
• Field specialization: Food & Beverage /Restaurant Management
• Academic score: Not specified
• Institution tier: Not specified

RequiredCertification/s:

FoodSafety certification preferred.

RequiredTraining/s:

Servicestandards, food safety, HACCP and brand standards.

• Industry: Hospitality / Food &Beverage
• Years of experience: 2–3 years

KeyPerformanceIndicators:

Guest satisfaction, service quality, productivity, upselling, costcontrol and compliance with standards.

RequiredCompetencies:

Leadership, teamwork, customer orientation, problem solving and communication.

RequiredKnowledge:

Restaurant operations, food & beverage service, food safety and hospitalitystandards.

RequiredSkills:

Teamsupervision, guest service, conflict resolution, upselling and operationalcoordination.

• Physical: Ability to stand and walkfor extended periods and work flexible shifts.
• Other: Ability to work underpressure and maintain service standards in a fast-paced environment.

WorkEnvironment Details:

Luxuryhotel restaurant environment; frequent interaction with guests and operationalteams.

Specificrequirements

• Travel: Not required
• Vehicle: Not required
• Work Permit: Required if applicable
• Pay Rate: According to company salarystructure
• Contract Types: Permanent / Indefinite
• Time Constraints: Flexible schedule,including weekends and holidays
• Compliance Related: Compliance with companypolicies, STPS regulations, food safety and brand standards
• Union Affiliation: According to hotel policy