Specialist, Partner Success - Bilingual

cnx; Ciudad de México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

cnx in Mexico City is seeking a Specialist, Partner Success - Bilingual to enable the sales process for channel partners. The role focuses on managing partner relationships, driving sales, and maintaining CRM hygiene in a fast-paced environment.

The ideal candidate will be fluent in English and Spanish, with strong communication skills and experience supporting sales via channel partners. This is a full-time on-site role based in MEX Mexico City Downtown Insurgentes.

Formación

• English and Spanish language proficiency required.

Responsabilidades

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts.
• Promote products and services to a portfolio of strategic channel engagement partners to achieve defined metrics.
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs.
• Create talk tracks related to customer health and use predictive data to identify at-risk customers.
• Maintain overall health of channel, ensuring high satisfaction levels and utilizing feedback for improvements.
• Manage channel escalations and coordinate prompt, successful resolutions with communication to client and teams.
• Guide calls with channel partners to share best practices and promote channel programs and growth opportunities.
• Create and deliver training to the sales team on insights and the value of products.

Descripción del empleo

Job Title

Specialist, Partner Success - Bilingual

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
partners.

• Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• Manage high volume of customer contacts through phone and email each day
• Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• Maintain a high level of CRM hygiene to ensure all relevant data is captured
• May potentially attend vendor events

Location

MEX Mexico City Downtown Insurgentes

Language Requirements

English (Required), Mexican Spanish (Required)

Time Type

Full time