Specialist, Customer Acquisition - Bilingual

Concentrix; Ciudad de México; Presencial; MXN 260.000 - 380.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Specialist, Customer Acquisition - Bilingual in Mexico City. The role focuses on selling renewals and services within a dedicated client territory, with outbound contacts and a quota-driven environment.

You will forecast, maintain product knowledge, and drive customer satisfaction through proactive engagement. The ideal candidate has 2+ years in sales, English at least B2 level, and experience with high-volume outreach and Salesforce or similar CRM.

Formación

• 2+ years of experience in a sales role.
• English proficiency at least B2.
• Track record of meeting personal and team sales quotas.
• Experience with high-volume calling.
• Customer-facing experience.
• Ability to learn new technology and data.
• Strong knowledge of MS Office.
• Experience with Salesforce or similar CRM.
• Willingness to commute to Mexico City (Poliforum).

Responsabilidades

• Sell renewals/services within a dedicated territory to achieve revenue quota, with upsell opportunities.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Demonstrate product knowledge and technical understanding to assess client requirements.
• Address customer concerns and roadblocks to satisfaction or product usage.
• Manage competitive pressures and objections to retain or win customers.
• Handle a high volume of outbound calls and emails daily.
• Collaborate with team and management for a professional customer experience.
• Maintain CRM data accuracy and completeness.
• Lead motions may include qualification, conversion, health checks, or renewals.

Conocimientos

Sales experience

English proficiency

Quota achievement

High-volume calling

Customer facing

Tech adaptability

MS Office

CRM (Salesforce)

Commute to Mexico City

Herramientas

Salesforce

Descripción del empleo

Job Title

Specialist, Customer Acquisition - Bilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Have

• - 2+ years of experience working in a sales capacity
• - Minimum B2 English level
• - Prior success in achievement of personal and team sales quota/goals
• - Experience in high-volume calling
• - Experience in customer fronting roles
• - Experience learning new technology and data
• - Excellent knowledge of MS Office programs
• - Experience working with Salesforce.com or similar CRM
• - Willingness to commute to our site at Mexico City (near by Poliforum)

You Will

• - Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• - Provide accurate weekly/ monthly/ quarterly sales forecast
• - Mastery of product knowledge and technical understanding of services to assess client requirements
• - Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• - Manage external competitive pressures and handle objections to retain customers or win new customers
• - Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• - Work with your team and management to provide a professional experience during all interactions with customers and prospects
• - Maintain the customer management system (CRM) to ensure all relevant data is captured
• - Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location

MEX Mexico City Downtown Insurgentes

Language Requirements

English (Required), Mexican Spanish (Required)

Time Type

Full time