Solutions Engineer LATAM—AI & Enterprise SaaS

gleanwork; Ciudad de México; On-site; MXN 700,000 - 900,000; Full time

Job summary

Glean in Mexico City is seeking a Solutions Engineer to help Latin America enterprise customers translate complex information and AI challenges into practical business outcomes. You will partner with Account Executives throughout the sales cycle, from discovery through demonstrations, technical evaluations, and purchasing decisions.

This role is not a demo-only position; you will help customers validate right use cases, build credible value cases, and drive the path from technical evidence to a

Qualifications

• Approximately 3+ years in Solutions Engineering, Sales Engineering, technical pre-sales, solution architecture, technical consulting, or comparable customer-facing technical work in enterprise SaaS.
• Strong technical discovery and solution-design skills, with the ability to ask precise questions, make assumptions explicit, and explain integration, identity, security, and architecture tradeoffs.
• Experience delivering customer-specific demonstrations, workshops, or technical evaluations and adapting your explanation for both engineers and executives.
• The judgment to define a useful proof of value: why it is needed, what it will prove, how success will be measured, and what decision follows.
• The ability to translate technical fit into business value, including the confidence to recommend a narrower evaluation‑or no evaluation‑when that best se

Responsibilities

• Lead technical discovery with enterprise customers, uncovering business goals, workflows, technical requirements, stakeholders, decision criteria, and risks.
• Design and deliver tailored demonstrations, architecture workshops, and customer presentations that connect Glean's capabilities to specific customer outcomes.
• Lead technical evaluations and proofs of value with agreed scope, measurable success criteria, clear customer responsibilities, and decision gates.
• Explain enterprise AI, search, and SaaS architecture-including integrations, data flows, identity and permissions, security, and operational tradeoffs-to technical and business audiences.
• Help customers evaluate build‑versus‑buy choices by surfacing lifecycle effort, security, maintenance, and ownership considerations without relying on FUD.
• Build value cases for strategic opportunities, including customer‑specific ROI and procurement‑ready business rationale.
• Partner closely with Account Executives to qualify opportunities, map stakeholders, align on meeting objectives, and create clear next steps while maintaining distinct AE and SE ownership.
• Multi‑thread technical and executive relationships and help maintain momentum when stakeholders or evaluation requirements change.
• Bring customer insights, product gaps, and competitive patterns back to Product, Engineering, and the broader Solutions Engineering team.
• Create reusable regional demos, technical guidance, and field learnings that help the team execute consistently.

Skills

Technical discovery

Solution design

Demos

Proofs of value

Business value translation

Stakeholder management

Job description

Glean in Mexico City is seeking a Solutions Engineer to help Latin America enterprise customers translate complex information and AI challenges into practical business outcomes. You will partner with Account Executives throughout the sales cycle, from discovery through demonstrations, technical evaluations, and purchasing decisions.

This role is not a demo-only position; you will help customers validate right use cases, build credible value cases, and drive the path from technical evidence to a