LM538:Employee Solutions Analyst

FedEx Group; Ciudad de México; Presencial; MXN 400.000 - 560.000; Jornada completa

Descripción de la vacante

FedEx Group seeks an Employee Solutions Contact Center Analyst to analyze complex data, generate reports, and offer recommendations for optimization. The role may involve day-to-day data management within company software applications, ensuring accurate analysis and timely reporting.

The position requires a Bachelor’s degree in business, accounting, finance, or related field and at least two years of experience in project management, analysis, reporting, or operational analysis.

Formación

• Bachelor's degree in business, accounting, finance or related field is required.
• Strong analytical and reporting capabilities.
• Ability to influence and communicate with multiple stakeholders.

Responsabilidades

• Provides daily operational support including systems issues, reporting and analysis, training, communication, and call and case monitoring.
• Identify and execute process improvement efforts and support expansion projects with minimal supervision.
• Perform other duties as assigned.

Conocimientos

Influencing & Persuasion Skills

Interpersonal Skills

Networking Skills

Excellent Business Understanding

Educación

Bachelor's degree in business, accounting, finance or related field

Descripción del empleo

Involves completing detailed analysis of complex data, systems or ideas and providing reports and recommendations. May also involve day-to-day data management in company software applications.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Provides the Employee Solutions Contact Center with daily operational support including systems issues, reporting and analysis, training, communication, and call and case monitoring.
• Identify and execute process improvement efforts and provide support to larger Contact Center expansion projects with little supervision to ensure productivity improvements through the measurement and analysis of operations.
• Perform other duties as assigned.

Minimum Education

• Bachelor’s degree/equivalent in business, accounting, finance or related field.

Minimum Experience

• Two (2) years experience in project management, analysis and reporting, financial planning, business consulting, process improvement or operational analysis required.

Knowledge, Skills, and Abilities

• Influencing & Persuasion Skills
• Interpersonal Skills
• Networking Skills
• Excellent Business understanding

Bulletin validity: from September 17 to 23, 2026