Collections Specialist

Genesis Management LLC.; Ciudad de México; On-site; MXN 194,000 - 232,000; Full time

Benefits offered by this job

Uncapped bonus

Monthly punctuality bonus

Grocery vouchers

IMSS benefits

Uniforms provided

Friday Recognition Event

Additional benefits

Office in Polanco

Job summary

Genesis Management LLC. in Mexico City seeks a Collections Specialist for U.S. delinquent accounts.

You will contact leads by phone, text, or email to arrange payments and settlements, negotiating effectively while maintaining professional conduct and compliance with US regulations. The role requires advanced English, 1+ year US market collections experience in a call center, and strong negotiation and problem-solving skills.

Qualifications

• Advanced English proficiency (spoken and written).
• 1+ year US market collections experience in a call center.
• Proven ability to negotiate and collect on delinquent accounts.
• Creativity and resourcefulness when working with delinquent customers.
• Competitive, results-driven mindset with a track record of meeting goals.
• Coachability and willingness to follow through on feedback.
• Adaptability to different personalities and high pressure.
• Discretion with confidential and compliance-related information.
• Solid MS Excel, Word, and Outlook skills.

Responsibilities

• Own a lead queue of US accounts to contact by phone, text, or email to set up payment arrangements.
• Negotiate payment plans and settlements that get results while treating customers with respect.
• Handle inbound and outbound calls with confidence, using active listening.
• Respond to texts and emails with speed, accuracy, and professionalism.
• Resolve problems and de-escalate conflicts when needed.
• Collaborate with a tight-knit collections team.
• Meet and beat monthly collection goals and KPIs.
• Work in full compliance with FDCPA and US regulations.

Skills

Advanced English

Negotiation

Call center experience

Customer service

Tools

MS Excel

MS Word

Outlook

Job description

Collections Specialist — U.S. Collections (Advanced English)

Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST*

Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.S delinquent customers — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.

If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.

What You'll Do

• Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.
• Negotiate payment plans and settlements that get results while treating every customer with respect
• Handle inbound and outbound calls with confidence, using active listening and smart call control
• Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar
• Resolve problems and de-escalate conflicts like a pro
• Collaborate with a specialized, tight-knit collections team
• Meet — and beat — monthly collection goals and KPIs
• Work in full compliance with the FDCPA and all U.S. state and federal regulations

What You Bring

-Advanced English proficiency — strong, demonstrable speaking and writing skills (this role works exclusively with U.S. customers)

• 1+ years of U.S. market collections experience in a call center
• Experience with 1–365 day delinquent accounts and an understanding of charge-offs
• Proven ability to negotiate and collect on delinquent accounts — this is the heart of the role
• Creativity and resourcefulness when working with delinquent customers— latitude to find solutions
• A competitive, results-driven mindset —you like to win, and it shows in your numbers
• Coachability —you welcome feedback and follow through on your commitments
• Adaptability to effectively deal with different personalities and the ability to stay cool under pressure
• Solid skills in MS Excel, Word, and Outlook, plus the ability to juggle multiple platforms at once
• Discretion with confidential and compliance-related information

What We Offer

• Uncapped collections performance bonus — your results set your ceiling
• Monthly punctuality bonus
• Grocery vouchers (vales de despensa)
• Statutory benefits from day one (IMSS)
• Company-paid uniforms once hired
• Monthly Friday Recognition Event* to celebrate top performers
• Additional company benefits and recognition programs
• Comfortable office environment in Polanco

Schedule

Monday–Friday, 7:00 AM–4:00 PM CST (8:00 AM–5:00 PM during daylight saving time)

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.