Servicio Al Cliente

Ponos Reclutamiento; Región Centro; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Job summary

WhatJobs Direct seeks a Customer Service Agent for a hybrid role in Zapopan, Jalisco, MX. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive brand interaction.

The role emphasizes empathetic communication, active listening, and teamwork with in-office and remote collaboration. A high school diploma is required; a degree is a plus.

Qualifications

• Experience in a customer service or call center role.
• Exceptional verbal and written communication in Spanish.
• Proficient with CRM software and MS Office apps.
• Able to multitask and manage time effectively.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Listen actively and resolve customer concerns.
• Troubleshoot issues and provide timely solutions.
• Document interactions accurately in the CRM system.
• Escalate complex issues when needed.
• Provide information on products, services, and policies.
• Identify opportunities to improve satisfaction and processes.
• Build rapport with customers and maintain a positive tone.

Skills

Customer service experience

Spanish communication

Active listening

CRM proficiency

Time management

Problem solving

Education

High school diploma

Tools

CRM software

MS Office

Job description

Our client, WhatJobs Direct, is seeking a highly empathetic and communicative Customer Service Agent to join our team in Zapopan, Jalisco, MX . This hybrid role is designed for individuals who excel at understanding customer needs and providing exceptional support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive interaction with our brand. The ideal candidate possesses outstanding interpersonal skills and a genuine desire to help others. This position offers a flexible hybrid arrangement, combining essential in-office collaboration with remote work convenience in Zapopan, Jalisco, MX .

About the Role

Our client, WhatJobs Direct, is seeking a highly empathetic and communicative Customer Service Agent to join our team in Zapopan, Jalisco, MX . This hybrid role is designed for individuals who excel at understanding customer needs and providing exceptional support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive interaction with our brand. The ideal candidate possesses outstanding interpersonal skills and a genuine desire to help others. This position offers a flexible hybrid arrangement, combining essential in-office collaboration with remote work convenience in Zapopan, Jalisco, MX .

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Listen actively to customer concerns and provide effective solutions.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate teams when necessary.
• Provide information on products, services, and company policies.
• Identify opportunities to improve customer satisfaction and service processes.
• Build rapport and establish positive relationships with customers.
• Adhere to service level agreements and performance metrics.
• Contribute to a positive and supportive team environment.

Requirements

• Proven experience in a customer service or call center role.
• Exceptional verbal and written communication skills in Spanish.
• Strong active listening and empathy skills.
• Proficiency with CRM software and standard office applications.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent; a college degree is a plus.
• A proactive approach to problem-solving.
• Ability to work effectively in a hybrid environment.
• Must be located in or able to commute to Zapopan, Jalisco, MX .
• A commitment to providing outstanding customer experiences.

Benefits

WhatJobs Direct offers a competitive salary, comprehensive health benefits, and a supportive work environment. Our hybrid model in Zapopan, J