Especialista en Servicio al Cliente - Hybrid — Zapopan

Placements24; Región Centro; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Job summary

WhatJobs Direct is seeking a compassionate Customer Service Agent to join our team in Zapopan, Jalisco, MX. This hybrid role combines in-office collaboration with remote work to deliver exceptional customer experiences. You will handle inquiries via phone, email and chat, document interactions in CRM, and escalate complex issues as needed.

Spanish fluency, strong listening, and a proactive problem-solving approach are essential. A high school diploma is required; a college degree is a plus.

Qualifications

• Fluent in Spanish (spoken and written).
• Excellent interpersonal and communication skills.
• Proven experience in customer service or call center.
• Ability to multitask and manage time effectively.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Listen actively to customer concerns and provide effective solutions.
• Troubleshoot and resolve customer issues in a timely manner.
• Document customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate teams when necessary.
• Provide information on products, services, and company policies.
• Identify opportunities to improve customer satisfaction and service processes.

Skills

Spanish fluency

Active listening

Empathy

Customer service

Tools

CRM software

Job description

WhatJobs Direct is seeking a compassionate Customer Service Agent to join our team in Zapopan, Jalisco, MX. This hybrid role combines in-office collaboration with remote work to deliver exceptional customer experiences. You will handle inquiries via phone, email and chat, document interactions in CRM, and escalate complex issues as needed.

Spanish fluency, strong listening, and a proactive problem-solving approach are essential. A high school diploma is required; a college degree is a plus.