Representante de Ventas de Atención al Cliente

Placements24; Tlalnepantla; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Commission opportunities

Hybrid work model

Career development programs

Job summary

Placements24 is seeking a Customer Service Sales Representative to support customers in a hybrid role based in Tlalnepantla, State of Mexico. You will handle inquiries, process orders, and identify upsell opportunities while maintaining excellent service.

The role emphasizes building rapport, problem-solving, and collaborating with sales and support teams to ensure a positive customer experience. Fluency in Spanish is required.

Qualifications

• High school diploma or equivalent; higher degrees are a plus.
• Proven experience in customer service or sales, preferably in a call center or retail environment.
• Excellent verbal and written communication in Spanish.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and MS Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Adept at building rapport and establishing trust with customers.
• Must be able to work independently and as part of a team.
• Reliable internet connection and a dedicated workspace for remote workdays.
• Availability to work a flexible schedule, including some Saturdays, in Tlalnepantla, State of Mexico, MX.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries professionally.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Identify opportunities to upsell and cross-sell products based on customer needs.
• Build and maintain strong customer relationships through effective communication.
• Resolve customer complaints and issues with empathy and solutions-focused mindset.
• Document all customer interactions and transactions in the CRM system.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Participate in training sessions to stay updated on product knowledge and service protocols.
• Contribute to team goals and maintain high levels of customer satisfaction.

Skills

Customer service

Sales experience

Communication skills

Active listening

Problem-solving

CRM software

MS Office

Time management

Multitasking

Rapport building

Education

High school diploma or equivalent

Associate's degree or Bachelor's degree

Tools

MS Office Suite

CRM software

Job description

About the Role

Our client is looking for a dedicated Customer Service Sales Representative to join their team in **Tlalnepantla, State of Mexico, MX**. This hybrid role offers a unique blend of remote flexibility and in-office collaboration, providing an ideal work-life balance. You will be the primary point of contact for customers, assisting them with inquiries, processing orders, and identifying opportunities to upsell relevant products or services. Your ability to build rapport, understand customer needs, and provide exceptional service will be crucial to your success. This position requires excellent communication skills, a customer-centric approach, and a proactive attitude towards sales. The company values teamwork and offers a supportive environment where you can grow your skills and contribute to a positive customer experience. You will play a vital role in customer retention and satisfaction, directly impacting the company’s reputation and bottom line.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Identify opportunities to upsell and cross-sell products based on customer needs.
• Build and maintain strong customer relationships through effective communication.
• Resolve customer complaints and issues with empathy and a focus on finding solutions.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with sales and support teams to ensure seamless customer experience.
• Participate in training sessions to stay updated on product knowledge and service protocols.
• Contribute to team goals and maintain high levels of customer satisfaction.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in customer service or sales, preferably in a call center or retail environment.
• Excellent verbal and written communication skills in Spanish.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and MS Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Adept at building rapport and establishing trust with customers.
• Must be able to work independently and as part of a team.
• Reliable internet connection and a dedicated workspace for remote workdays.
• Availability to work a flexible schedule, including some Saturdays, in **Tlalnepantla, State of Mexico, MX**.

Benefits

• This role offers a competitive base salary, commission opportunities, and a comprehensive benefits package including health insurance and paid time off.
• Employees benefit from ongoing training, career development programs, and the opportunity to work with a supportive and collaborative team.
• Enjoy the flexibility of a hybrid work model, combining the convenience of remote work with the advantages of in-office team engagement.
• Our client is committed to fostering a positive and inclusive workplace culture.