Agente de Servicio al Cliente con Enfoque en Calidad

Placements24; Tlaquepaque; Hybride; MXN 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health and dental insurance

Paid time off

Hybrid work model

Performance bonuses

Employee assistance programs

Résumé du poste

WhatJobs Direct in Tlaquepaque, Jalisco seeks a dedicated Customer Service Agent focused on quality to join the team. You will handle inquiries, resolve issues, and ensure each interaction enhances the customer experience.

The ideal candidate is empathetic with excellent communication skills and a commitment to service excellence. This role offers growth within a company that values customers and employees, supporting client success in the vibrant region of Tlaquepaque, Jalisco with a hybrid

Qualifications

• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in basic computer applications and CRM software.
• Willingness to work a hybrid schedule, contributing both remotely and from the office in Tlaquepaque, Jalisco.

Responsabilités

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments as needed.
• Provide feedback on the efficiency of the customer service process.
• Strive to provide first-contact resolution whenever possible.
• Maintain a high level of product knowledge and understanding of company offerings.

Connaissances

Communication

Active listening

Multitasking

Problem solving

Time management

Computer literacy

Formation

High school diploma or equivalent

Outils

CRM software

Description du poste

About the Role

Our client, WhatJobs Direct, is seeking a dedicated Customer Service Agent with a strong focus on quality to join their team in Tlaquepaque, Jalisco . This role is essential for maintaining and enhancing the company's reputation for excellent customer care. You will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring every interaction contributes positively to the customer's overall experience. The ideal candidate is empathetic, possesses excellent communication skills, and is committed to upholding the highest standards of service. This position offers a great opportunity to grow within a company that values its customers and employees, contributing to client success in the vibrant region of Tlaquepaque, Jalisco .

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal departments as needed.
• Provide feedback on the efficiency of the customer service process.
• Strive to provide first-contact resolution whenever possible.
• Maintain a high level of product knowledge and understanding of company offerings.

Requirements

• Previous experience in a customer service role is highly preferred.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in basic computer applications and CRM software.
• A patient, empathetic, and customer-centric approach.
• High school diploma or equivalent; further education is a plus.
• Ability to adapt to changing customer needs and service procedures.
• Willingness to work a hybrid schedule, contributing both remotely and from the office in Tlaquepaque, Jalisco .
• A positive attitude and a commitment to exceptional service.

Benefits

• competitive salary
• comprehensive health and dental insurance
• paid time off
• supportive team environment
• opportunities for professional development and training
• hybrid work model allows for a good work-life balance
• potential for performance bonuses
• access to employee assistance programs

This role provides a solid foundation for a career in customer relations.