Hybrid Spanish-Speaking Customer Service Agent

Ponos Reclutamiento; Región Centro; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Hybrid work model

Descripción de la vacante

WhatJobs Direct seeks a Customer Service Agent for a hybrid role in Zapopan, Jalisco, MX. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive brand interaction.

The role emphasizes empathetic communication, active listening, and teamwork with in-office and remote collaboration. A high school diploma is required; a degree is a plus.

Formación

• Experience in a customer service or call center role.
• Exceptional verbal and written communication in Spanish.
• Proficient with CRM software and MS Office apps.
• Able to multitask and manage time effectively.

Responsabilidades

• Handle inbound inquiries via phone, email, and chat.
• Listen actively and resolve customer concerns.
• Troubleshoot issues and provide timely solutions.
• Document interactions accurately in the CRM system.
• Escalate complex issues when needed.
• Provide information on products, services, and policies.
• Identify opportunities to improve satisfaction and processes.
• Build rapport with customers and maintain a positive tone.

Conocimientos

Customer service experience

Spanish communication

Active listening

CRM proficiency

Time management

Problem solving

Educación

High school diploma

Herramientas

CRM software

MS Office

Descripción del empleo

WhatJobs Direct seeks a Customer Service Agent for a hybrid role in Zapopan, Jalisco, MX. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive brand interaction.

The role emphasizes empathetic communication, active listening, and teamwork with in-office and remote collaboration. A high school diploma is required; a degree is a plus.