ServiceNow Pro: ITSM/ITOM Roles — Global Impact

Corning Incorporated; Monterrey; Presencial; MXN 600.000 - 1.200.000; Jornada completa

Descripción de la vacante

Corning Incorporated in Monterrey is building a ServiceNow Center of Excellence and seeking professionals across disciplines. If ServiceNow is your craft, we want to hear from you.

Roles span Process Analyst, Business Analyst, Product Designer, Technical Lead/Architect, and Developer/Administrator. You will design, implement, and govern ServiceNow solutions and integrations with a focus on AI-powered experiences.

Formación

• Bachelor's degree in computer science, information technology, systems engineering, business administration, or a related field.
• ServiceNow certifications (any level) are strongly valued.
• Master's degree or AI/ML coursework is a plus for senior and lead-level roles.

Responsabilidades

• Designing, building, and maintaining ServiceNow solutions across ITSM, ITOM, ITAM, HRSD, and custom apps.
• Managing CMDB/SACM strategies, Discovery automation, and asset lifecycle management.
• Translating business requirements into ServiceNow platform solutions.
• Designing AI-powered employee experiences using Now Assist and Generative AI tools.
• Architecting integrations between ServiceNow and global business systems.
• Leading platform upgrades, roadmaps, and governance standards.
• Mentoring engineers and conducting code reviews.

Conocimientos

ServiceNow Platform

GenAI / Now Assist

REST / SOAP APIs

ITIL v4

Requirements Analysis

Stakeholder Management

Educación

Bachelor's degree in CS/IT/Engineering

ServiceNow certifications valued

Master's in AI/ML (plus)

Herramientas

MID Server

Descripción del empleo

Corning Incorporated in Monterrey is building a ServiceNow Center of Excellence and seeking professionals across disciplines. If ServiceNow is your craft, we want to hear from you.

Roles span Process Analyst, Business Analyst, Product Designer, Technical Lead/Architect, and Developer/Administrator. You will design, implement, and govern ServiceNow solutions and integrations with a focus on AI-powered experiences.