Service Now Process Analyst

Corning Incorporated; Monterrey; Presencial; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company-wide bonuses

Medical and dental coverage

Paid time off

Employee Assistance Program

Descripción de la vacante

A global technology company based in Monterrey is seeking an experienced ServiceNow Professional to collaborate with stakeholders and ensure successful project outcomes. The ideal candidate should possess 3-5 years of hands-on ServiceNow experience along with excellent communication skills and leadership capabilities. Responsibilities include coordinating with teams, performing quality assurance, and developing technical documentation. This position offers competitive benefits, including comprehensive health coverage, bonuses, and a supportive work environment.

Formación

• 3-5 years of hands-on ServiceNow experience.
• Experience in large-scale enterprise implementations.
• Leadership experience managing cross-functional teams.
• Strong ITIL and digital transformation background.
• Proven track record of delivering complex ServiceNow projects.

Responsabilidades

• Collaborate with stakeholders to gather and refine requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain technical documentation.
• Coordinate with cross-functional teams for project success.

Conocimientos

ServiceNow architecture

Integrations and data migration

Communication skills

Advanced module expertise: ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio

Educación

Bachelor’s degree in computer science, Information Technology, or related field

ITIL V3/V4

Scrum Master Certification or SAFe

ServiceNow Certified System Administrator

Descripción del empleo

Overview

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. The company is built on breakthroughs, and our people break through limitations and expectations every day.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Corning offers a total package focused on well‑being and growth.

The Optical Communications segment has evolved to provide industry-leading optical solutions across the broader communications industry, including carrier network and enterprise network products and services.

Responsibilities

• Collaborate with stakeholders to gather and refine requirements.
• Ensure adherence to best practices and governance standards.
• Perform quality assurance and validation of platform changes.
• Support continuous improvement and innovation initiatives.
• Develop and maintain technical documentation.
• Coordinate with cross-functional teams for project success.

Skills

• Strong understanding of ServiceNow architecture and workflows.
• Experience with integrations and data migration.
• Excellent communication and stakeholder management skills.
• Advanced module expertise: ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, App Engine Studio.

Experience

• Minimum 3-5 years of hands-on ServiceNow experience.
• Experience in large-scale enterprise implementations.
• Leadership experience managing cross-functional teams.
• Strong ITIL and digital transformation background.
• Proven track record of delivering complex ServiceNow projects.

Education & Certifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Required: ITIL V3/V4, Scrum Master Certification or SAFe (Scaled Agile Framework).
• Preferred: ServiceNow Certified System Administrator.

Benefits

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and reward performance.
• Food coupons and a structured savings fund to support financial goals, in addition to full statutory benefits.
• Salaried employees are eligible for comprehensive medical and dental coverage. All employees are covered by life insurance, total permanent disability protection, paid time off, and access to the Employee Assistance Program.
• Recognition program to celebrate successes and reward exceptional contributions.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail].