ServiceNow Business Analyst - Global Impact, Hybrid Role

Corning Inc.; México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Learning & development programs

Global impact projects

Descripción de la vacante

Corning Inc. is seeking a ServiceNow Business Analyst to drive digital transformation across ITSM, HRSD, CSM, SecOps, GRC, and more. You will translate complex business needs into scalable ServiceNow solutions and partner with IT and business stakeholders for measurable value.

The role offers hybrid work within a global technology leader, with broad exposure to world-class platform environments and cross-functional teams across IT and business functions.

Formación

• Minimum 3–5 years of hands-on ServiceNow experience in enterprise environments.
• Advanced knowledge of ServiceNow modules: ITSM, ITOM, SPM, HRSD, CSM, SecOps, GRC, and App Engine Studio.
• ITIL V3/V4 certification required.
• Scrum Master or SAFe certification required.
• Strong ability to communicate complex technical concepts to non-technical audiences.

Responsabilidades

• Partner with business stakeholders to capture, refine, and validate enterprise requirements and drive platform improvements.
• Lead QA and validation of platform enhancements ensuring changes meet intended outcomes.
• Develop and maintain technical documentation including process maps, designs, and user guides.
• Coordinate with IT, Operations, HR, and Finance to ensure on-time delivery of ServiceNow projects.

Conocimientos

Communication

Governance

Change management

Stakeholder management

ITIL knowledge

Agile delivery

Platform validation

Educación

Bachelor's degree in Computer Science or IT

Herramientas

ServiceNow ITSM

ServiceNow ITOM

ServiceNow SPM

ServiceNow HRSD

ServiceNow CSM

ServiceNow SecOps

ServiceNow GRC

App Engine Studio

Descripción del empleo

Corning Inc. is seeking a ServiceNow Business Analyst to drive digital transformation across ITSM, HRSD, CSM, SecOps, GRC, and more. You will translate complex business needs into scalable ServiceNow solutions and partner with IT and business stakeholders for measurable value.

The role offers hybrid work within a global technology leader, with broad exposure to world-class platform environments and cross-functional teams across IT and business functions.