ServiceNow

HCL Technologies Limited; Santiago de Querétaro; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Life insurance

Major medical insurance

Minor medical insurance

Savings fund 13%

Food vouchers

Year-end bonus 30 days

Vacation days 12

Job summary

HCL Technologies Limited in Querétaro, Mexico, seeks an experienced ServiceNow specialist to support administration, configuration, and development of the ServiceNow platform, including core ITSM modules.

The role covers scripting, integrations via iPaaS, orchestration, and delivering solutions across Incident, Problem, Change, and Service Catalog while collaborating with cross-functional teams in a hybrid onsite setting.

Qualifications

• Minimum 5 years’ experience in ServiceNow implementation, administration, configuration or development.
• Total ITSM experience 12–15 years is desired.
• Experience with multiple integrations / eBonding using iPaaS.
• Knowledge of ITIL framework and ServiceNow scripting and deployment.

Responsibilities

• Perform configuration and customization of ServiceNow including workflows, UI actions, ACLs, and catalog items.
• Obtain business requirements and document technical solutions for ServiceNow.
• Develop and rollout new modules, workflows and catalog requests.
• Support escalating technical issues during implementations.

Skills

ServiceNow

ITIL

Web Services (SOAP/REST)

Scripting

iPaas integrations

Orchestration

Leadership

Communications

Tools

Azure

AWS

RDBMS

Job description

• Minimum 5 years’ experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 12-15 years is desired.
• Must have worked on Web Services Integration (SOAP, REST)
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
• Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.
• System/Process Automation (Orchestration) experience
• Understanding of ITIL framework.

Duties may include:

• Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations
• Obtain and analyze business requirements and document technical solutions
• Develop, design and rollout new application modules, workflows and catalog requests
• Research new functionality and recommend solutions that deliver customer value
• Provide escalated support on technical issues to team members who are working service now implementations

Candidates should demonstrate experience in the following areas:

• Design and delivery of complex technical solutions based on the ServiceNow platform
• Leadership skills in technical initiatives
• Communications that clearly articulate solutions and the ability to perform demonstrations.

Preferred Skills:

• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• ITIL certification is a plus
• ServiceNow certifications such as CSA, CIS and CAD are must.
• Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

What we offer:

Life insurance

Major Medical Expenses Insurance (extends to spouse and children under 25, if applicable).

Minor Medical Expense Insurance.

Savings Fund 13% (up to MXN $4,470 monthly)

Food vouchers 10% (up to MXN $3,440 monthly)

30 days end of year bonus

12 vacation days in the first year, increasing by 2 as dictated by law.

Location:

This is a Hybrid position - you will be able to work ONSITE in Queretaro Mexico.