ServiceNow Developer

Tata Consultancy Services; Monterrey; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Major Medical Insurance

Life Insurance

Grocery Vouchers

Christmas Bonus

Vacation days according to Mexican law

Profit Sharing (PTU)

Job summary

Tata Consultancy Services in Monterrey, Mexico is seeking a ServiceNow Developer to design, develop, implement, and optimize ServiceNow solutions across large enterprise environments. You will work with operations, monitoring, infrastructure, and cloud teams to advance IT service management, automate alerting, and integrate observability platforms.

The candidate should have 5+ years in ServiceNow Development, 2+ years in Event Management, and hold CSA and CAD certifications, with strong English

Qualifications

• 5+ years of experience in ServiceNow Development.
• 2+ years of hands-on experience with ServiceNow Event Management.
• Strong English and Spanish communication skills.
• CSA and CAD certifications are mandatory for the role.

Responsibilities

• Design, develop, implement, and maintain ServiceNow solutions in enterprise environments.
• Configure and support ServiceNow Event Management capabilities.
• Create and maintain Event Rules, Alert Management, and Event Correlation configurations.
• Implement alert suppression, de-duplication, and Event-to-Incident automation processes.
• Develop integrations between ServiceNow and monitoring platforms.
• Configure and support CMDB, Discovery, and Service Mapping capabilities.
• Develop integrations using REST APIs, SOAP, MID Servers, Webhooks, Integration Hub, and Scripted APIs.
• Administer, monitor, and troubleshoot MID Servers and Event Management integrations.
• Collaborate with cross-functional teams during implementation, deployment, and production support activities.
• Ensure solution performance, scalability, and adherence to ServiceNow best practices.

Skills

English and Spanish communication

Tools

ServiceNow CSA

ServiceNow CAD

REST APIs

SOAP

MID Servers

Webhooks

Integration Hub

Scripted APIs

Job description

TCS is seeking a ServiceNow Developer to support the design, development, implementation, and optimization of ServiceNow solutions within enterprise environments.

The ServiceNow Developer candidate will collaborate with operations, monitoring, infrastructure, and cloud teams to enhance IT service management capabilities, integrate observability platforms, automate event-to-incident processes, reduce alert noise, and improve operational efficiency across enterprise IT ecosystems.

Key Responsibilities:

• Design, develop, implement, and maintain ServiceNow solutions in enterprise environments.
• Configure and support ServiceNow Event Management capabilities.
• Create and maintain Event Rules, Alert Management, and Event Correlation configurations.
• Implement alert suppression, de-duplication, and Event-to-Incident automation processes.
• Develop and maintain integration between ServiceNow and monitoring platforms.
• Configure and support CMDB, Discovery, and Service Mapping capabilities.
• Develop integrations using REST APIs, SOAP, MID Servers, Webhooks, Integration Hub, and Scripted APIs.
• Administer, monitor, and troubleshoot MID Servers and Event Management integrations.
• Collaborate with cross-functional teams during implementation, deployment, and production support activities.
• Ensure solution performance, scalability, and adherence to ServiceNow best practices.

Required Skills & Qualifications

• 5+ years of experience in ServiceNow Development.
• 2+ years of hands-on experience with ServiceNow Event Management.
• ServiceNow Certified System Administrator (CSA) – Mandatory
• ServiceNow Certified Application Developer (CAD) – Mandatory
• Strong communication skills in English and Spanish.
• Availability for full-time employment.
• Major Medical Insurance.
• Life Insurance.
• Grocery Vouchers.
• Christmas Bonus.
• Vacation days according to Mexican labor law.
• Profit Sharing (PTU).

Other Considerations:

• Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunities to all candidates who meet our required knowledge and competency needs—regardless of socio-economic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.